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Pay by Credit Card

$

We'll send you an email to confirm that we've received your credit card payment. If you make a payment before 10:29pm, it will appear on your account the next business day*. Payments made after this time will show up on your account after two business days. 

 

* Credit card payments are only available to residential customers and selected other customers at Contact’s discretion.  Not all discounts are available with credit card payments. Check out the terms and conditions of your plan.  

* American Express card transactions will appear on your account after two business days.


* From 1 October 2017, direct debit payment from a credit or debit card will incur a processing fee of 0.95% (incl GST) of the payment amount. The fee will appear on your next Contact bill for payment.

Other ways to pay

We all have different ways of paying our bills - so we reckon you'll find an option here to suit you.  We even have a system that smooths out payments throughout the year.  Nobody gets excited about paying bills, so we try to make it easier with some inviting discounts for paying on time.

Direct Debit

You’ll always get your prompt payment discount and never miss a payment because it’ll all happen automatically. We’ll still send you a bill so you can keep an eye on your energy use and the amount you owe.

Ins & Outs

  • Click here to print a direct debit form. Fill it out and post to us at:
    Contact Energy
    Free Post 113763
    P O Box 624
    Wellington 6140
  • We’ll confirm we’ve received it and set up your direct debit.  
  • If you move banks, you can head to My Account to cancel and create your new Direct Debit with us.

*From 1 October 2017, direct debit payments from a credit or debit card will incur a processing fee of 0.95% (incl GST) of the payment amount.  The fee will appear on your next Contact bill for payment. 

Internet or Telephone Banking

Head online or pick up the phone to pay your bill. Just pay by the due date – and put your Contact account number in the reference field.

Ins & Outs

  • Set up ‘Contact Energy’ as a payee/biller with your bank. These are the details:
    Account Name: Contact Energy
    Account number: 03 0502 0223829 03
    Bank: Westpac
    Reference Number: Your Contact account number
  • For LPG payments, please call 0800 762 542 and we'll sort you out with the payment details.

Post a Cheque

No problem with cheques, just be sure to post them in time to get your prompt payment discount.

Ins & Outs

  • Make out your cheque to ‘Contact Energy Limited’
  • Post, with your remittance slip, using the envelope that comes with your bill (it's reuseable).
  • If you don’t have our envelope, post to:
    Contact Energy Limited
    FreePost 113763
    Private Bag 4709
    Christchurch 8154
    (No need for a stamp)
  • If we receive your cheque on or before the due date – bingo, you earn any prompt payment discount you're eligible for.
  • Check our terms & conditions for prompt payment discounts here – not all discounts are available if paying by cheque.

In Person Cheque, Cash or Eftpos

Just call into your nearest PostShop or Westpac branch and you can pay there and then, in person.

 

Ins and Outs

  • Pay by cheque, cash or eftpos
  • If paying by cheque, cash or eftpos check out the Terms & Conditions of your plan, to ensure you qualify.

*From 1 October 2017, a $1.30 (incl GST) fee will apply for each payment made over the counter at a Westpac or PostShop branch. The fee will appear on your next Contact bill for payment. 

 

Want more control over your bill?

SmoothPay

SmoothPay lets you side step unexpected spikes by evening out your payments.  You can pay weekly, fortnightly or monthly - whatever works for you.  Its's a great way to budget, with no surprises.