We’re rolling out electricity smart meters around the country now – which means fewer estimated bills, less reading meters and you can check in online to see how much energy you’re using.
Smart meters depend on network coverage, so there’s a chance the meter signal could be unavailable if the network signal is down or weak. If this happens, we may need to send you an estimated bill or call by to read your meter. If your main switch is turned off, we won't receive any data for that period.
To find out more about smart meters, click here to view the fact sheet from the Electricity Authority.
Typically every two or three months one of our meter readers, who will always have a card showing they’re from Contact, will call by to read your meter. You’ll be able to spot when that happens because there will be a note on your bill saying ‘based on actual read’ – so we’ve used your actual meter reading to calculate the energy you’ve used that month.
On the months we don’t take a reading, we work out an estimate of your energy use, based on what you’ve used in the past at a similar time of year. On your bill, you’ll see a note saying 'Based on estimate read.'
Digital meters have no dials, just a panel with numbers on it: