Oops... No content has been passed

Get rewarded for how you use electricity

By being flexible with when and how you use electricity you can make money from your energy assets, reduce emissions and help New Zealand transition to a 100% renewable grid.

Our platform

your energy assets

Your energy assets

We install our demand flexibility hub on your site to connect to your commercial and industrial equipment

Our software

Our cloud-based demand flexibility software integrates with the hub and electricity markets
electricity markets

Electricity markets

In real-time our automated platform optimises your assets participation in multiple electricity markets

Your benefits

 earn money

Earn money by your energy assets reducing demand for events which support the electricity grid

earn money

Earn money by your energy assets operating as normal but ready to respond to unplanned grid events


Reduce your electricity’s carbon intensity by enabling a more renewable grid electricity supply                           

Getting started



We conduct a review of your site to identify potential assets and quantify the value

install hardware

We install our demand flexibility hub on site to provide event signals to your control system


Our platform automates your assets participation in electricity markets                       

Register your interest

Case study - Lake Hawea pumps

Interruption of irrigation pumps supplying local agribusiness

Case study - Wellington solar and batteries

Optimisation of solar and battery systems to provide grid support

External report

Flexibility on demand: Giving customers control to secure our energy system

External report

Industrial flexibility and competitiveness in a low carbon world

More information

  • Assets can include load, generation or energy storage
  • Must be able to be automatically controlled
  • Temporary interruption of power supply should have minimal disruption to your business
  • Assets can have a variable operating profile and do not need to be available 24/7
  • Have a demand or generation output capacity of at least 100kW
  • Examples include cold stores, pumps, heating, ventilation and air conditioning (HVAC) systems, hot water and loads backed up by uninterruptible power supply (UPS) systems and gensets
Your existing control systems continue to have sole control of the assets. We install our VPP hub at your site which provides event signals as an input into your control system, which in turn controls the assets.
The electricity grid relies on scheduling supply to match demand in real-time. If a large generator or electricity cable fails, either additional supply or a reduction in demand is needed very quickly. A market operates to ensure sufficient ‘reserve’ capacity is available at all times. The reserve capacity can be provided by, for example, coal and gas power stations quickly increasing their output, or electricity loads switching off as soon as the unplanned grid event occurs.
The electricity grid is under most pressure when electricity demand is high, which often occurs on the coldest winter evenings, or when electricity supply is low, for example when the output from wind farms is low. At these times coal and gas power stations often increase their supply, however flexible electricity loads can help reduce demand, and therefore reduce the grid’s reliance on coal and gas power stations.

Requirements depend on the specific electricity market:

  • The ‘fast reserves’ market requires assets to respond within 1 second of an unplanned grid event occurring, and assets must reduce load or increase generation output for 1 minute. Total interruption time for the year is likely to be less than five minutes.
  • The ‘slow reserves’ market requires assets to respond as close as possible to within 1 second of an unplanned grid event occurring. Interruption time for the year is likely to be less than one hour.
  • ‘Demand response’ markets involving scheduling assets in advance to respond to longer duration events, for example between 5pm and 7pm on a cold winter evening. Events may range from 1 to 4 hours in length, and total interruption time for the year may be 20 - 100 hours.
Assets can be located anywhere in New Zealand.

Get in touch, we'd love to hear from you

To find out more, please contact the Commercial and Industrial team, or your Account Manager on 0800 271271, or email business.support@contactenergy.co.nz