How can we help?
Everyone has questions from time to time, and we're here to help. You can find answers to most in the section below.
Fees & Payments
Just want to talk to someone?
We're always here to help, see our contact details below. If you still can't find who you're after the rest of our details are here...Other contact details
Dedicated to you
If you’re a high energy user with specialised energy requirements, you’ll be assigned a specially trained Account Manager. They have extensive energy industry experience and will advise and help on issues such as energy management, pricing and other technical areas. They’ll also connect you with our experts in greenhouse gas reduction, carbon neutrality and cogeneration. Just give us a call on 0800 271 271.
Got a real doozy?
If your question is a tough nut to crack, you could try our help section, or get in touch with us directly
Give us a bell
For electricity and piped gas call 0800 80 9000
For bottled gas call 0800 762 542Other contact details
Pop it in the post
PO Box 10742
Email us at firstname.lastname@example.org
If you're already a Contact customer, we'll need: your account number, postal address and date of birth
Experiencing a fault?
If you've got a fault at your place, here are the numbers to call.
If you smell gas, have lost gas supply, or there’s a fault with your gas supply:
|Piped gas||0800 80 9000|
|Bottled gas||0800 762 542|
Please call the local faults number listed below if you have lost electricity supply, or there is a fault with your electricity supply.
|Far North||0800 867 363|
|Northland||09 430 1800|
|Auckland (Central)||0508 832 867|
|Auckland (West and North Shore)||0508 832 867|
|Counties / Pukekohe||0800 100 202|
|Hamilton / Waikato||0800 800 935|
|Te Awamutu||07 870 2000|
|Cambridge||07 827 2000|
|Waitomo||0800 367 328|
|Gisborne/ East Coast / Wairoa||0800 206 207|
|Hawke's Bay||0800 286 476|
|Central Hawke's Bay||0800 667 693|
|Dannevirke||0800 808 039|
|Horowhenua / Kapiti||0800 567 876|
|Wellington||0800 226 682|
|Marlborough||0800 250 450|
|Tasman||0800 508 100|
|Kaiapoi / Rangiora / North Canterbury / Wigram||0508 60 70 80|
|Ashburton||03 308 6551|
|Timaru / Waimate / South Canterbury||0800 66 11 77|
|North Otago||0800 440 220|
|Otago / Dunedin||0800 753 951|
|Southland / Invercargill||0800 808 587|
|Rest of Country||0800 80 9000|