The legal
bits and
pieces

It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.

Current Terms and Conditions

It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.


Our General Terms and Conditions

Our general terms and conditions, covering electricity, natural gas and piped Contact Rockgas LPG.

General terms and conditions for residential and business customers


Benefits and discounts

Standard PPD and DualEnergy™ terms and conditions

SmoothPay terms and conditions

Standard Rates With Special 22% Prompt Payment Discount - terms and conditions*

*For those customers who recently came off a PowerSure plan, these terms and conditions apply to your prompt payment discount.

 

Business Plans

Business Freedom special terms

Business Fixed terms special terms

Business Fixed Plus special terms

 

Other Business Plans

Business [Fixed 2017 Plan] [Fixed 2018 Plan] special terms

Business Discount [Fixed 2017 Plan] [Fixed 2018 Plan] special terms


Contact Rockgas LPG (bottled)

Contact Rockgas LPG (bottled and bulk) terms and conditions


ControlPay

ControlPay terms and conditions


Complaints

Contact Energy is a member of the Electricity and Gas Complaints Commission (EGCC) and is required to comply with the terms contained in the EGCC's Electricity and Gas Consumer Codes of Practice relating to the handling of complaints. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Codes of Practice, the Codes of Practice will prevail.