Current Terms and Conditions
It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.
Our General Terms and Conditions
Our general terms and conditions, covering electricity, natural gas and piped Contact Rockgas LPG.
Benefits and discounts
*For those customers who recently came off a PowerSure plan, these terms and conditions apply to your prompt payment discount.
Other Business Plans
Contact Rockgas LPG (bottled)
Contact Energy is a member of the Electricity and Gas Complaints Commission (EGCC) and is required to comply with the terms contained in the EGCC's Electricity and Gas Consumer Codes of Practice relating to the handling of complaints. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Codes of Practice, the Codes of Practice will prevail.