Moving House?

Although we can’t help you pack, we can make it easy to get the electricity and gas sorted at your new place. Here are some things we’ll need to get you organised.

Where are you moving to?

Let us know the address of your new pad and we’ll see what’s on offer in your neighbourhood.

When are you moving?

What is the date of your move? It’s best to give us a few days’ notice, the sooner you let us know the better.

What do the meters say?

If you don’t have a smart meter, it’s always a good idea to note down the meter readings at both your old and new property.

Existing customers

Hello again! It’ll only take a few minutes to get you sorted.

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New Customers

It’s easier than you think. In a few minutes we’ll have everything we need to get you signed up and sorted.

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Tips to make moving house easy breezy

Moving house can get pretty stressful, but it doesn’t have to be. Here are some FAQs and tips to help make this move your best yet.

If you're already with us, we’ll just need the address you’re moving to and your moving date. It’s best to give us at least a few days’ notice that you’re moving house so we can make sure the power is connected and ready for you.

Chances are everything will be okay but it’s best to give us a call now on 0800 80 9000 so we can get your move sorted ASAP.

Before anything untoward happens to Nanna’s best crockery, check with your home and contents insurer to make sure you’re covered during the move. Moving always takes longer than you think so you could get a babysitter (or pet sitter) in to help.

Hit up the existing tenant or homeowner with some questions before you move in and save yourself lots of head scratching time later. Things like this are really handy to know:

  • Where is the electricity meter and water main located?

  • What day does the rubbish and recycling get collected?

  • Are there any old tins of paint left over in the same colour as the walls? If not, do they know the colour name?

  • Have they kept any instruction manuals or warranties on electrical items that are staying in the house (e.g. oven, heat pump, heated towel rails)?

  • Where are the kitchen and/or bathroom tiles from and any fixed furniture like kitchen cabinets? Just in case you need to replace anything a little later down the line.

Get way more boxes than you think you’ll need. It’s far better to have lots of smaller boxes people can lift than just a few huge boxes only the strongest can budge. And it’s not uncommon to need a box (or ten) on moving day even though you’re pretty sure you’ve already packed everything.

Try to avoid packing things in rubbish bags. Well-meaning friends and family could accidentally throw them out on moving day.

To make life easier when you’re setting up your new nest, pack like with like. Box up light bulbs with lamps and extension cords with appliances. Put any cords like SKY TV cords in a plastic bag and tape them to the back of the TV.

Get together a moving day kit full of “essentials” that will get the whole family through at the other end with smiles intact. Your kit could include light bulbs, toilet paper, rubbish bags, basic toiletries, snacks, tea and coffee, eating utensils, and the phone number for your favourite pizza delivery (no jokes, moving is hungry business).

Similarly, pack a box with things that’ll help kiddies settle in straight away – sheets, PJs, night-lights, favourite snuggly toy and bedtime story, toothbrush and towel. This trick could work for adults too (no judgment here!).

Do a quick backup of important files on your computer before you move just in case something happens in transit. If you’ve saved the box your computer came in, now is the time to fish it out from under the house.

It happens to the best of us. Give us a call on 0800 80 9000 and we’ll do our best to get you sorted ASAP.

If your new place has a smart meter, nine times out of ten we’ll automatically grab the start reading from the day you move in. This means you don’t have to worry about it. But whether you’ve got a smart meter or a standard meter, it’s always a good idea to note down the start read or take a quick photo of the meter reading so you can check that it lines up with your first bill.

You can find out how to read your meter here.

Three top tips:

  • Before you pack the car and zoom off, remember to take a final meter reading and give us a ring on 0800 80 9000.

  • In the words of some wise Aussies, ‘everybody needs good neighbours’. Start off on the right foot by letting your new neighbours know you’ll be moving in and there’ll be a van / truck / several of your mates’ cars parked out front. If you can, make sure you’re not blocking anyone’s exit.

  • Treat your movers. Whether they’re hired movers or family and friends make sure you’ve got snacks and drinks at the ready. A box of beers never goes astray.

Label boxes with the room you want them to end up in and be fairly specific about what’s in the box. Instead of writing ‘kitchen misc.’, tell it like it is: ‘best plates – kitchen’. This’ll make unpacking and locating items easier at the other end and also helps well-meaning friends and movers know what they’re dealing with.

Extras for experts: give each box a number. Count up the total and keep a running master-sheet with the number of each box and the label you’ve given it. When you get to the new place it’ll be easier to do a quick count and know exactly what’s missing. This tip is especially handy if movers have zoomed off with a box of yours in the back of the van.

We’ll send your first power bill to your new address within a few weeks of your move. If you still haven’t received one after a month, give us a call on 0800 80 9000 and we can let you know what’s happening.

Sure you can! Check out the different plans available here, then give us a call on 0800 80 9000 and we can talk you through the change.