Your Account & ICP Number
In this example, we're showing the location of your Account number on your bill.
An authorised person is someone you nominate to access your account. They do not have authority to open or close your account, or to add or remove authorised people from your account.
Joint account holder
More than one person can be the customer at any premises. In this situation, our agreement applies to each of you individually as well as together.
Do you have medical equipment at home that depends on electricity?
If you, or someone in your household, depends on mains electricity for critical medical support, and the loss of electricity could result in loss of life or serious harm, please contact us immediately on 0800 80 9000. This is so we can update your account and register you as a medically dependent customer.
Medical dependence on electricity relates to both medical equipment and other electrical equipment needed to support a treatment regime such as a microwave to heat fluids for renal dialysis.
How to register as a medically dependent customer:
Call us immediately on 0800 80 9000 so we can update your account and register you as a medically dependent customer.
Then ask your health provider to verify that you depend on mains electricity for critical medical support. To do this, they will need to complete the Medical Dependency Form and post or fax the form back to us on the following address or fax number:
Post: Contact Energy, PO Box 624, Wellington 6140
Fax: Contact Energy, 0800 370 977, Attention: Medically dependent customer
Your emergency back-up plan during an electricity outage
If you're medically dependent, it's important that you have an emergency response plan in place. A power outage can occur suddenly during bad weather, emergency repair work or other unexpected circumstances. Most customers in New Zealand experience at least one un-planned electricity outage every year.
Your emergency response plan could include:
- Ensuring that a stand-by battery is always fully charged.
- Relocating to a friend's or family member's premises with a working electricity supply.
- Calling an ambulance to be taken to hospital in serious circumstances.
Contact takes its obligation to assist customers in vulnerable circumstances seriously.
A customer is vulnerable if, for reasons of age, health or disability, the disconnection of electricity to that domestic consumer presents a clear threat to the health or wellbeing and/or it is genuinely difficult for them to pay their electricity bills because of severe financial insecurity, whether temporary or permanent.
If you think you or your family fits this description or you are finding it difficult to pay your energy bills, please contact us immediately on 0800 80 9000. We’ll discuss options such as setting up a payment arrangement, applying to Work and Income or another social agency for budgeting or other advice or assistance.
Also, if you believe that at some time in the future you may have difficulties with your payments or with communicating with us, you can appoint one or more alternate contacts who agree to assist if a disconnection or payment issue is pending. An alternate contact could be a family member or friend, or a social agency support person.
If you use more than 8,000 kWh of electricity per year, or more than 9,000 kWh if you live in some parts of the lower South Island, then a Standard User electricity price plan may be cheaper for you. It has a higher fixed daily charge and a lower variable charge for the electricity used.
Our Low User electricity price plan applies to your main home only (sorry, no holiday homes or businesses) and is designed to benefit customers who use less than 8,000 kWh of electricity per year, or 9,000 kWh if you live in some parts of the lower South Island. It has a lower fixed daily charge than our standard plans and a higher variable charge for the electricity used.
All Day Economy
This is a one-meter setup where power to hot water is controlled, and may be turned off during peak times via a ripple relay. Power to all other appliances is available 24 hours a day.
This meter supplies electricity 24 hours a day.
This is part of a two-meter setup where power to the economy meter, usually connected to the hot water is controlled and may be turned off at peak times.
A levy imposed by the Electricity Authority that Contact charges to all electricity consumers on a kWh basis.