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We're making some changes to fees

 From 1 October 2017, we’re bringing in some new fees. They apply if you get a paper bill, pay your bill in person at Westpac or PostShop or by credit or debit card. 

If you want to avoid these fees, you could try doing things differently. Of course, if you don't want to change anything, then that's fine too. You'll find more info to help you decide below.

Please note, the fees will not apply to customers signed up on a fixed term plan as at 1 October 2017 until the plan ends. They also do not apply to PrePower customers, LPG bottled accounts or customers who are collectively invoiced.

 table of fees

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Sign up for email billing in My Account

If you’re not already registered, it only takes a few minutes to set up an online account. (Sorry but some accounts do not currently have access to My Account. If that's you, e-mail us and we'll swap you to email billing pronto.)
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Other ways to pay

Paying by direct debit from your bank account, internet or telephone banking are some other ways to pay which will not incur any extra fees. (You can set up direct debit in My Account.) 
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Want an extra 1 or 2% discount?

Some of our residential plans offer 1% discount for getting all our correspondence by email, and another 1% for paying by direct debit.  (If you are currently on a fixed term plan, you’ll be able to change when your current one ends.)

Service Fees

Sometimes we need to charge fees for additional services. These fees cover electricity, gas and Auto LPG fuel cards. They’re all inclusive of GST.


 table of service fees


table of fees

A few notes:


  1. If you fail to meet an arranged appointment or provide access, the relevant service fee, as outlined above, is still payable
  2. We may on-charge any fees we receive from a network company or other third party, in relation to work performed at your request
  3. Special fees may apply for other services
  4. Prompt payment discounts don’t apply to service fees
  5. All fees include GST.

Please call 0800 80 9000 if you have any queries at all. We’re here to help.

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