We'll ask you the following dates when we process your move request:
We'll use the final meter reading from the people that lived there before you as your start reading. If it's been vacant for a while, we suggest taking a note of the reading on the meter when you move in. If energy has been used at the property when it was vacant, we will request a Tenancy Agreement to confirm your move in date and ensure you only pay for energy used after you move in.
If you have been in the property for some time and have just called to complete your move in, you are responsible for any energy you have used plus the daily charges since you moved in. If the property has a smart meter, you don't need to record the start reading when you move in, as we will use the readings we get remotely.
Standard meter (only)
Standard meters require a manual meter read. These can be switched out with a smart meter for a cost of $125 (except for a gas meter), please see our service fees.
These are the most common meter types across NZ. We can automatically record a reading from your smart meter so there is no need to give us a reading.
Access to your meter
If your meter is inside, we'll check whether we hold a key for access.
You may have a few questions so you can find out more here. We’d love to supply your broadband, and help make life simpler by combining your services.
We know you’re keen to get your gas supply up and running as soon as possible. Your bottle(s) will be delivered by Rockgas on the next available delivery day after you move in.
Please don’t take your bottles with you. You may get a refund for any unused gas if the remaining content is equal to or more than 5kg, which we’ll know once the driver has collected and weighed them.
No worries, you’ll be refunded (pro rata) for any overpaid rental if you paid your bottled gas rental in advance.
In most circumstances, we will know that the new address has been disconnected so can let you know before you move in.
If your electricity connection has been disconnected, we can arrange a reconnection.
If you haven't been disconnected and there is no power at the property, you may have a network outage or fault.
If you have already moved in and don't have any power or gas, please call us on 0800 80 9000 or email us firstname.lastname@example.org. We need a responsible person over the age of 18 to be present at the property for the reconnection.
Standard meter checks:
Smart meter checks:
For more information on meters, please see 'Meter Types and Access'.