We agree, energy bills hold a lot of information. We've put together an example to explain all the bits and pieces. View sample bill.
We're always here to help you if you need further information. You can contact us by:
You can get your bill by email or post. Email billing is free and convenient, and you can easily see how much you owe in the email we send you each month with your bill attached. It's simple to sign up for email through My Account online services.
If you're on certain plans and receive bills and correspondence by email you could get an extra discount - check out our plans to find out more.
The fixed daily charge appears on your bill as a ‘cents per day’ (c/day) amount. It’s made up of meter rental costs, overhead costs (including meter reading), a margin component and, in most cases, a fixed fee charged by network operators or lines companies.
Yes, we can provide more details about your electricity consumption from the last two years.
It's simple to make a request, just email us to let us know and we'll be in touch to check a few details.
Once we have everything we need, results will be emailed to you within five business days. (Electricity Industry Participation Code 2010 administered by the Electricity Authority.)
Our Low User electricity price plan applies to your main home only (sorry, no holiday homes or businesses) and is designed to benefit customers who use less than 8,000 kWh of electricity per year, or 9,000 kWh if you live in some parts of the lower South Island. It has a lower fixed daily charge than our standard plans and a higher variable charge for the electricity used.
To find out how much energy you use in a year, log in to My Account for your usage history. Don't have a My Account login? No worries you can sign up for one here.
Or if you're not an online customer, Contact Us.
Gas meters measure energy usage in cubic metres (m3 ), while electricity meters measure consumption in kilowatt-hours (kWh). To keep things consistent with billing, we convert gas cubic metres into kilowatt-hours by using a gas conversion factor.
A gas conversion factor is made up of a number of things like altitude, pressure, temperature and calorific value, and can change each month because of variations in temperature and calorific value during that time.
If you have your bill handy, your next meter reading date shows on the top right on the first page of your bill.
Or if you are online, go to My Account, view "Account Summary" and then select "My Account Details".
Sometimes due to unforeseen events, our meter readers may be a day or two either side of the scheduled date.
If you have your bill handy, you can find this on page two of your bill. Locate where your electricity or natural gas charges are printed and here it will show the "Electricity Reading Type". Still unsure of what you are looking for? No problem, check out our Bill Example for further explanation.
We all have different ways of paying our bills – so we reckon you’ll find an option here to suit you. Online, direct debit, credit card, cheque, cash or Eftpos. We even have a system that smooths out payments throughout the year. Nobody gets excited about paying bills, so we try to make it easier with some inviting discounts for paying on time.
If you want to pay us electronically, here are the details:
Please send funds in New Zealand dollars.
Want to take the hassle out of paying electronically, we have other Ways to Pay that could you suit.
You can buy PrePower units, by either:
It can sometimes be a classic case of little things adding up to fat savings. We've put together some Energy Saving Tips to help you keep your energy costs down.
To help make sense of things, here are some reasons why your bill might be bigger:
If you’re finding it hard to pay your bills because things are pretty tight, there are ways we can help you. The last thing you want to worry about is how to keep the lights on and the house warm.
Some ways to get help to pay your bill: