Fake Email Survey
You may have received an email advising you to receive or redeem a free prize or receive an outstanding refund. The prizes include Apple products, New World vouchers and smartphones. From what we have gathered, the email is usually signed off by "Vicky Hannson", Consumer Analyst.
These emails are NOT issued from Contact and are a scam. If you have received something like this, delete the email immediately and contact CERT NZ.
A Call from Microsoft Helpdesk
We have also been informed of customers receiving call s from someone claiming to be from Microsoft Helpdesk. This is a well known scam where the caller claims to be reporting a problem with your computer and request remote access.
If in doubt, just hang up and contact CERT NZ.
It is important that if you are in doubt, to NEVER give out your credit card details or banking PINs and passwords. If you have given out your credit card details on a dodgy call, we recommend that you call your credit card company or bank to ask them what you should do next, such as cancelling or temporarily disabling your card.
We may call and ask for a credit card payment from time to time, but we discuss your account with you first.