For instant protection against electric shock, use an RCD (Residual Current Device) or an isolating transformer for portable electrical appliances like power tools, concrete mixers or electric mowers.
A surge protector will stop damage from electrical spikes or surges. Great for:
Meters and the equipment around them can be dangerous so always follow these rules to stay safe.
Gas is a great form of energy for homes – make the most of it by using it safely. Learn more about LPG health and safety from our LPG Safety Data Sheet (SDS).
Please take extra care and teach your children some simple safety rules, because the littlest ones in your family are the most vulnerable to carbon monoxide gases.
We’ll always run a safety check on your 45kg cylinders when we come and swap empty cylinders for full ones, but here are some important safety tips you should follow for large and small LPG cylinders.
If you insulate your water heater:
Like all fuels used for vehicles, there are important safety guides to remember with LPG.
There are a number of built in safety features in LPG fuel tanks:
The filler hose is designed to detach safely from the dispenser, through a breakaway coupling in the hose detaching and sealing. The coupling is located at either the top, or at the base of the dispenser. If you do drive off:
If you detect a strong smell of LPG:
We have become aware of some fraudulent behaviour in the market affecting our customers. Sometimes these calls or emails appear to be from Contact but they are not from us.
You may have received an email advising you to complete a survey to receive or redeem a free gift. The rewards include various expensive beauty products and nutritional supplements, and ask for personal information and credit card to pay for shipping.
These emails are NOT sent by or on behalf of Contact and are a scam. If you have received something like this, delete the email immediately and contact CERT NZ.
It has also been reported that a fake email survey is circulating claiming to be from Contact stating “Here’s why we appreciate you” – this is NOT an email generated by Contact and if should be ignored or deleted. Below are samples of the emails. If you have supplied any financial information please contact your bank directly.
We have also been informed of customers receiving call s from someone claiming to be from Microsoft Helpdesk. This is a well known scam where the caller claims to be reporting a problem with your computer and request remote access.
If in doubt, just hang up and contact CERT NZ.
If you, or someone you know received a scam email or phone call, report it CERT NZ so coordinated action is taken and enforcement authorities will be alerted if required.
It is also important that if you are in doubt, to NEVER give out your credit card details or banking PINs and passwords. If you have given out your credit card details on a dodgy call, we recommend that you call your credit card company or bank to ask them what you should do next, such as cancelling or temporarily disabling your card.
We may call and ask for a credit card payment from time to time, but we discuss your account with you first.