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Bills and Payments


We all have different ways of paying our bills – so we reckon you’ll find an option here to suit you. Online, direct debit, cheque, cash or Eftpos. We even have a system that smooths out payments throughout the year. Nobody gets excited about paying bills, so we try to make it easier with some inviting discounts for paying on time.

Understanding your power bill

Energy bills have a lot of information – so here’s what it all means.

Help with my bill

If you’re finding it hard to pay your bills because things are pretty tight, there are ways we can help you. Please phone us on 0800 80 9000. The last thing you want to worry about is how to keep the lights on and the house warm.
  • We can set up an arrangement so you pay off the overdue amount over a period of time.
  • SmoothPay helps you even out your energy costs so you pay the same amount throughout the year.
  • PrePower lets you prepay your electricity making it easier to keep a close eye on the energy you’re using.
  • You might be able to get extra help from Work and Income phone 0800 559 009.
  • There’s some great budgeting advice out there. A good place to start is New Zealand Federation of Family Budgeting Service.

Ways to get my bill

You can get your bill by email or post.

Email billing is free and convenient, and you can easily see how much you owe in the email we send you each month with your bill attached. It's simple to sign up for email through My Account online services. Having an online account can be really handy as you can see your previous bills, plus get other handy account information through our website or app.

Paper billing is also an option if you like to do things that way.

Prepay Power - know exactly where you stand

With PrePower you pay up front for your electricity – a bit like a prepay mobile. It’s a great option if you need to keep a close eye on your budget. Because you’re prepaying your electricity, you’ll know just how much you’ve spent and how much power you have left.

How to get Prepay Power

Fitting a Meter and Buying Electricity

  • You’ll need a special PrePower meter to be fitted at your house. We can arrange all that for you (you’ll need to own the property or get the owner’s permission). There’s a service fee for the installation
  • Once the meter’s in you can buy electricity over the phone or at your local PostShop – a minimum of $20 or a maximum of $200 at a time.
  • You’ll get a 20 digit code you enter on your meter.
  • The meter displays how many units of electricity you have left to use – so you can check it any time and make a top up when it gets low. 
  • Give us a call to find out more 0800 80 9000.

Who Can Get PrePower?

  • If it’s for your home and you use more than 3,000kWh of electricity a year, you should be able to qualify. We’ll let you know if it’s available in your region and if you meet the requirements. Give us a call on 0800 80 9000.
  • If you or someone in your house depends on electricity for critical medical support we strongly recommend you choose a standard meter instead, so you’ll always have access to electricity. PrePower meters can self-disconnect if payment isn’t made.
  • Set up a direct debit payment, and we’ll deduct the amount of electricity purchased from your bank account. It’s a simple way to pay for your energy. Click here to print off the direct debit form and post back to us. 

Emergency Power

  • If you haven’t been able to top up your PrePower and you’re running short, you can get a small amount of emergency power to see you through. You need to be up to date with your payments and have a credit card or money in your Contact account. If you have Direct Debit set up, you can quickly use that.
  • You can then repay the amount when you purchase your next lot of power.
  • Give us a call to find out more 0800 80 9000.

Prepay Power - On call day & night

We have a special service you can access by phone any time you need help.

Phone 0800 83 2222 if you need to:

  • Buy electricity
  • Know what your last purchase code was, should you lose it
  • Check your account balance
  • Click here for PrePower special terms