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Frequently Asked Questions for Month Off plan

Frequently Asked Questions

On the Month Off Plan, you’re entitled to receive around one month’s worth of current electricity, natural gas, reticulated LPG and broadband charges for free - and you get to choose when you receive it. We call this your Month Off. If you’re on weekly billing, you’ll have four opportunities to use a week off. On fortnightly billing you’ll get two fortnights off. If you're a 45kg LPG bottle customer you'll get one free fill, so you don’t miss out. 
You’ll need to pay off any debt on your account before you can use your Month Off.
If you’re on a payment scheme like SmoothPay, you can still use your Month Off discount to reduce any outstanding account balance. However, your regular payment will still be debited from your bank account as usual as per your SmoothPay agreement.
The Month Off plan requires you to get a bill so it’s not available on Contact PrePay.
You’ll need to use your Month Off discount before the due date of that bill, which is when your direct debit is scheduled to be taken. Upon receiving your bill, you’ll have three days on a weekly or fortnightly bill and 14 days on a monthly bill to use it.

 There are a few reasons why you might not be able to use your Month Off discount:

  1. You may have already used your discount(s).
  2. The period of the bill may be longer than 35 days for monthly billing, 20 days for fortnightly billing and 10 days for weekly billing.
  3. You may have an overdue balance that you need to pay first.
  4. It’s after the payment due date of the bill.
The Month Off discount only covers current energy and broadband charges and convenience fees. So if your bill includes any non-regular service fees, like a bond or an on-site service visit fee, or if you have phone charges, you will still need to pay for those things by the due date.
As long as you haven’t used any of your discounts you can change your billing frequency at any time. But remember, if you’re on weekly or fortnightly billing and you’ve already used one of your discounts, any remaining discounts will be lost.
As long as you haven’t used any discounts, we may be able to sign up your new home on the Month Off plan. Talk to us to find out if the plan is available when you move. Note that if you switch to another energy retailer before the end of the Plan, an early termination fee of $150 per electricity installation control point (ICP) will apply.