Frequently Asked Questions

AA Smartfuel is Contact’s rewards partner. 

It is a loyalty programme where you can earn fuel discounts each month when you are on a Contact Fuel Rewards plan.  You can also swipe your AA Smartfuel card at other participating retailers to collect and accumulate additional fuel discounts!

To redeem your rewards, just fill up and swipe your AA Smartfuel card at any participating fuel partners, request to redeem your accumulated discounts, and receive the amount off each litre you purchase up to 50 litres!

View our AA Smartfuel Rewards plans for one that suits you.

You can collect AA Smartfuel discounts by signing up to one of our Fuel Rewards plans and providing us with your AA Smartfuel card number. Check out our residential or business plans for more information on the plans and eligibility criteria.

You can track your fuel discounts from Contact and other participating retailers on the AA Smartfuel app, you can download this on your smartphone, check out the AA Smartfuel website for more information.

If you are currently on a fixed term plan, you will not be able to switch to a Fuel Rewards plan until the end date of your current plan.

An early termination fee applies and is part of the Terms and Conditions.

If you've forgotten whether your plan has a fee or not, please use our enquiry form and we'd be more than happy to discuss with you.

You can pick up a free AA Smartfuel card at any participating fuel retailers and Countdown stores.  Once you have your card, you need to then register your card directly with AA Smartfuel. 

There are three ways to register your card.

You’ll receive email confirmation when your card is registered.

You sure can!  AA and Countdown have their own branded AA Smartfuel cards, but you can still use these cards to accumulate AA Smartfuel discounts with Contact!

Let us know your AA Smartfuel card number when you sign up to one of our Fuel Rewards Plans and you're on your way to collecting points.

You can let us know by:

Once you have your card, you need to provide us with the card number.  

Let us know by logging into:

Don’t forget to ensure you have signed up to one of our Fuel Rewards Plans to be rewarded with AA Smartfuel discounts. 

If you previously signed up to our Bundle Bonus plan, you can claim your discount here.
You can redeem your Month Off free energy online by logging into My Account or via the app. Visit our Month Off FAQs page for more information.