We are aware of a current Broadband and Contact Mobile outage affecting customers in the Otago, Central Otago and Southland areas. Our technical team is working to resolve this as a priority. In the meantime, please don't unplug, power off or reset your modem. If you have already done this, simply turn it on and leave it until the outage is resolved. Our apologies for the inconvenience.

Terms and conditions

It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.

Complaints

Contact Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.

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