It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.
Complaints
Contact Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.
For independent complaint or pricing advice, UDL, Billy & Powerswitch can help.
Read our Residential Consumer Care policy on how we'll keep you safe and connected.
