Answers to popular questions

Where can I see electricity prices and rates?

Firstly,  enter your address on our Price Estimate Tool to get an electricity only monthly bill estimate. Then, to see the rates specific to your estimates, click the View Rates button below the summer and winter price estimate. For more information, click here.

How do I set up direct debit?

You can set up your direct debit by logging into My Account or by downloading this form and emailing it back to us at

Moving house, adding another property or wanting to change your current plan?

To move, add another property or make changes to your plan, you can do it online here. Alternatively, you can send us a message and we'll quickly sort it out for you. For more information about changing plans because you're moving house, click here.

I'm a Contact customer, how do I collect AA Smartfuel discounts?

Firstly, check that you're signed up to one of our Fuel Rewards Plans for either your home or business. Then, tell us your AA Smartfuel card number via our online enquiry form or by calling us at 0800 224 424 and you'll be on your way to collecting points.

For more information about AA Smartfuel discounts, click here.

How do I get my bill by email?

Sign up to online services to start receiving your bill via email. Check out our plans to find out more. For more information, click here.

Refer a friend - share a $200 discount

We love having you as a customer, and if you want to share the love with your friends, you could both earn a discount towards your bill! Ts and Cs apply.

Do it all on the app

App Store    Google Play

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