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Answers to popular questions


Where can I see electricity prices and rates?

Just enter your address on our Price Estimate Tool to see an electricity only bill estimate. For rates, click on view rates below the price estimate.


How do I set up direct debit?

You can set up your direct debit by logging into My Account or by downloading this form and emailing it back to us at help@contactenergy.co.nz


How do I make changes to my account?

Click here to make changes your plan, or to move or add property. You can also send us a message and we'll quickly sort it out for you.

Have you tried My Account yet?

With Online Services, it's easier to keep an eye on your account.

Can't find what you're looking for?

Send us a message using the button below or check out other ways to contact us