We work hard to look after our customers but if we’ve let you down, we really want to put it right. If we don’t resolve your complaint, you can go to Utilities Disputes. They provide a free and independent dispute resolution service to help consumers resolve electricity, gas and water complaints with their provider.
Powerswitch is an independent energy plan comparison website which helps consumers work out which power company and pricing plan is best for their specific needs.
We're around on messenger to help with your non-urgent questions.
Message us on WhatsApp (both app or web). We'll respond as soon as we can.
For independent complaint or pricing advice, click here. UDL & Powerswitch can help.
To read our Residential Consumer Care policy on how we'll keep you safe and connected, click here.
