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Direct message us

For non-urgent questions WhatsApp or Facebook Messenger is the easiest way to get in touch.


Facebook Messenger

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Message us on the WhatsApp Mobile app or WhatsApp Web (Note: you must have the mobile app to use WhatsApp web).

If you need to call us


Existing customers: 0800 224 424

Residential sign ups: 0800 494 847



Business existing customers: 0800 006 700

Business sign ups: 0800 006 330


Other ways to get in touch:

Emergency telephone: (04) 528 1800

Overseas callers:  +64 4 528 1800

TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on  0800 4 711 711.

Call centre hours:

7am - 7pm Monday to Friday

8am - 5pm Saturday



We work hard to look after our customers but if we’ve let you down, give us a call so we can try and put it right. If we dont’t resolve your complaint, Utilities Disputes offers a free, independent dispute resolution service.

Phone 0800 22 33 40 or visit utilitiesdisputes.co.nz

Give us a call on 0800 641 502 (toll free) 

Overseas callers: +64 4 495 7011

Call centre hours:

7:00am - 7pm Monday to Friday
8:00am - 5pm Saturday

Give us a call on 0800 762 542 (toll free) 

Emergency telephone: (04) 528 1815

Overseas callers: +64 4 528 1815

Call centre hours:

8:00am - 6pm Monday to Friday
8:00am - 5pm Saturday

Media enquiries:


Postal address:

PO Box 10742

The Terrace



Or to speak to reception dial (04) 499 4001 

Refer a friend - share a $200 discount

We love having you as a customer, and if you want to share the love with your friends, you could both earn a discount towards your bill! Ts and Cs apply.

Do it all on the app

App Store    Google Play