Contact us

Our contact centres are experiencing long wait times at the moment and our contact centre people are working with limited resources – please only call us for urgent enquiries. We strongly encourage you to use our website and app whenever possible.

What do you need help with?

Refer a friend - share a $200 discount

We love having you as a customer, and if you want to share the love with your friends, you could both earn a discount towards your bill! Ts and Cs apply.

Do it all on the app

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Contact us by services


Existing customers: 0800 224 424

Residential sign ups: 0800 494 847

You can also use our online enquiry form to send us a message and one of our team will be in touch.



Business existing customers: 0800 006 700

Business sign ups: 0800 006 330


Other ways to get in touch:

Emergency telephone: (09) 359 6000

Overseas callers:  +64 9 359 6000

TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on  0800 4 711 711.

Call centre hours:

7am - 7pm Monday to Friday

8am - 5pm Saturday

Postal address:

PO Box 10742, The Terrace, Wellington 6143

Give us a call on 0800 762 542 (toll free) 

Or use our online enquiry form to send us a message, and one of our team will be in touch.

Emergency telephone: (04) 528 1815
Overseas callers: +64 4 528 1815

Call centre hours:

8:00am - 6pm Monday to Friday
8:00am - 5pm Saturday

Postal address:

PO Box 38 721, Wellington Mail Centre, Lower Hutt 5045

Media enquiries:

Postal address:

PO Box 10742

The Terrace



Or to speak to reception dial (04) 499 4001