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Electricity and Piped Gas


Existing customers: 0800 224 424

Residential sign ups: 0800 494 847

We’re currently experiencing high call volumes, and the expected wait time can reach 90 minutes. We apologise for this, and recommend using Facebook messenger to raise your enquiry, or use our online enquiry form to send us a message and one of our team will be in touch.


Business existing customers: 0800 006 700

Business sign ups: 0800 006 330

Other ways to get in touch:


Emergency telephone: (09) 359 6000

Overseas callers:  +64 9 359 6000

TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on  0800 4 711 711.


Call centre hours:

7am - 9pm Monday to Friday

8am - 5pm Saturday


Postal address:

PO Box 10742, The Terrace, Wellington 6143

Gas Bottle

Bottled Gas

Give us a call on 0800 762 542 (toll free) 

Or use our online enquiry form to send us a message, and one of our team will be in touch.

Emergency telephone: (03) 373 6400
Overseas callers: +64 3 373 6400

Call centre hours:

7:30am - 8pm Monday to Friday
8:30am - 5pm Saturday

Postal address:

PO Box 38 721, Wellington Mail Centre, Lower Hutt 5045

Head Office

Corporate Enquiries

Postal address:

PO Box 10742

The Terrace



Or to speak to reception dial (04) 499 4001