We’re currently experiencing high call volumes, and the expected wait time can reach 90 minutes. We apologise for this, and recommend using Facebook messenger to raise your enquiry, or use our online enquiry form to send us a message and one of our team will be in touch.
Emergency telephone: (09) 359 6000
Overseas callers: +64 9 359 6000
TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on 0800 4 711 711.
Call centre hours:
7am - 9pm Monday to Friday
8am - 5pm Saturday
PO Box 10742, The Terrace, Wellington 6143
7:30am - 8pm Monday to Friday
8:30am - 5pm Saturday
PO Box 38 721, Wellington Mail Centre, Lower Hutt 5045