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Want to get in touch?


We're around on Facebook Messenger to help with your non-urgent questions.



Message us on WhatsApp (both app or web). We'll respond as soon as we can.

Self serve by phone

Available 24/7. Using self-service means you don't have to wait. Have your account number handy.

If you need to call us

Self serve by phone is fast and easy. Here's what to do:

  1. Get your account number ready (you can find this on your bill).
  2. Call us on 0800 224 424 and give us your account number when prompted.
  3. When we ask why you're calling, say something like 'check account balance' or 'request a refund.'


Self serve by phone lets you:

  • Check account balance
  • Hear last payment details
  • Pay by credit card
  • Set up a direct debit
  • Request a refund
  • Top up prepay
  • Order bottled gas


Existing customers: 0800 224 424

Residential sign ups: 0800 494 847



Business existing customers: 0800 006 700

Business sign ups: 0800 006 330


Other ways to get in touch

Emergency telephone: (04) 528 1800

Overseas callers: +64 4 528 1800

TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on  0800 4 711 711.


Call centre hours

7am - 7pm Monday to Friday

8am - 5pm Saturday



We work hard to look after our customers but if we’ve let you down, give us a call so we can try and put it right. If we dont’t resolve your complaint, Utilities Disputes offers a free, independent dispute resolution service.

Phone 0800 22 33 40 or visit utilitiesdisputes.co.nz

Give us a call

Broadband: 0800 641 502

Overseas callers: +64 4 495 7011

Call centre hours

7:00am - 7pm Monday to Friday

8:00am - 5pm Saturday

Give us a call

New customers: 0800 762 542

Existing customers: 0800 307 300


Other ways to get in touch

Emergency telephone: (04) 528 1815

Overseas callers: +64 4 528 1815

Call centre hours

8:00am - 6pm Monday to Friday

8:00am - 5pm Saturday

Media enquiries:


Postal address:

PO Box 10742

The Terrace



Or to speak to reception dial (04) 499 4001

Do it all on the app

App Store    Google Play