Direct message us
For non-urgent questions WhatsApp or Facebook Messenger is the easiest way to get in touch.
Facebook Messenger
Click the below button and Facebook Messenger will launch in a new tab.
Message us on the WhatsApp Mobile app or WhatsApp Web (Note: you must have the mobile app to use WhatsApp web).
If you need to call us
Residential
Existing customers: 0800 224 424
Residential sign ups: 0800 494 847
Business
Business existing customers: 0800 006 700
Business sign ups: 0800 006 330
Other ways to get in touch:
Emergency telephone: (04) 528 1800
Overseas callers: +64 4 528 1800
TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on 0800 4 711 711.
Call centre hours:
7am - 7pm Monday to Friday
8am - 5pm Saturday
Complaints
We work hard to look after our customers but if we’ve let you down, give us a call so we can try and put it right. If we dont’t resolve your complaint, Utilities Disputes offers a free, independent dispute resolution service.
Phone 0800 22 33 40 or visit utilitiesdisputes.co.nz
Give us a call on 0800 641 502 (toll free)
Overseas callers: +64 4 495 7011
Call centre hours:
7:00am - 7pm Monday to Friday
8:00am - 5pm Saturday
Give us a call on 0800 762 542 (toll free)
Emergency telephone: (04) 528 1815
Overseas callers: +64 4 528 1815
Call centre hours:
8:00am - 6pm Monday to Friday
8:00am - 5pm Saturday
Media enquiries:
Postal address:
PO Box 10742
The Terrace
Wellington
6143
Or to speak to reception dial (04) 499 4001
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