Please try resetting your password. Check your junk or spam folder if you don't see the reset email show up in your inbox. We upgraded our system recently and have found some customers need to change their passwords to get into their account. Apologies for any hassle.

A few reasons why your bill might be higher than normal and tips on bringing your energy bill down.

How to get your internet up and running.

All about paying your bill.

Here are a few things to consider when selecting the right plan.

All about moving house.

If you’re experiencing a power cut, please get in touch with your area’s lines network.

0800 224 424 (Monday to Friday, 7am – 6pm)

You may be asked for your Contact account number. For verification purposes, we will also ask you to say your date of birth. For example, if your birthdate is 5 March 1985, say it like this: “Fifth of March 1985”

 

Self-serve 24/7

Our automated phone service can be used anytime to:

• Check your account balance
• Hear your last payment details
• Pay by credit card
• Set up a direct debit
• Request a refund
• Top up your pre-pay account.

 

In an emergency or risk to safety

If there is a risk to life, please dial 111.

The quickest way to get answers to your questions is by heading to our FAQs here or through the Contact Mobile NZ app. You can chat to us there as well if you need more info.

If you are looking to report a fault with your mobile service then you can let us know at 0800 11 22 22 between 7am - 6pm Monday to Friday (excluding public holidays).

Order bottled gas

0800 307 300

You’ll need your 10-digit account number, as displayed on your current LPG account.

 

General enquires

0800 762 542

 

In an emergency or risk to safety

If there is a risk to life, please dial 111.

Before you call, please follow our five-step troubleshooting guide. In most cases, this will resolve any issues.

0800 641 502 (8am - 6pm Monday to Friday, 8am - 4pm Saturday)

Residential customers (7am – 6pm Monday to Friday)

 

Electricity

Choose your electricity plan and join online.

New customers: 0800 494 847

Existing customers: 0800 224 424

 

Gas

Natural piped gas: 0800 464 642

LPG gas (including bottles): 0800 762 542

 

Broadband

Choose your broadband plan and join online.

0800 641 502

 

Business customers (Monday – Friday, 7am-5pm)

Choose your electricity plan and join online.

New customers: 0800 006 330

Existing customers: 0800 006 700

 

New build power connection

0800 862 666 (Monday to Friday, 8am – 5pm)

0800 224 424 (Monday to Friday, 8am – 5pm)

International calling

+64 4 528 1867 (Monday to Friday, 7am – 6pm)

 

For the hearing impaired

TTY and video relay assistance via NZ Relay

0800 4 711 711

 

Solar – distributed generation

0800 266 841 (Monday to Friday, 7am – 6pm)