If you’re experiencing a power cut, please get in touch with your area’s lines network.

Please follow our five-step troubleshooting guide. In most cases, this should get you sorted.

Find out what to do if:

• you can't pay your bill
• your direct debit has bounced
• you've tried to pay but are having trouble  
• you have already paid but can't find a missing payment
• you paid the wrong account
• you need support

You’ve come to the right place to sort everything you need to know before you decide to join us. If you’ve still got questions, feel free to message us.

You’ll find answers to questions like:

• How do your plans work?
• What are low user and standard user rates?
• What if I move into a new place and it’s been disconnected?
• What if I’m moving to a new place but someone is still living there?
• What if I want to switch to you from another power company?

Get sorted now

For electricity and gas customers

0800 224 424 (Monday to Friday, 7am – 6pm), excluding public holidays.

You may be asked for your Contact account number. For verification purposes, we will also ask you to say your date of birth. For example, if your birthdate is 5 March 1985, say it like this: “Fifth of March 1985”.

Self-serve 24/7

Our automated phone service can be used anytime to:

• Check your account balance
• Hear your last payment details
• Pay by card
• Set up a direct debit
• Request a refund
• Top up your pre-pay account.

For mobile customers

0800 11 22 22 (Monday to Friday, 8am – 6pm), excluding public holidays. 

For broadband customers

0800 641 502 (Monday to Friday, 8am – 6pm & Saturday 8am – 4pm), excluding public holidays.

In an emergency or risk to safety

If there is a risk to life, please dial 111.

Call 0800 20 9000 (Monday to Friday, 7am-5pm) 

For large commercial and industrial sites call our specialist team on 0800 271 271

International calling

+64 4 495 7021 (Monday to Friday, 7am – 6pm)

For the hearing impaired

TTY and video relay assistance via NZ Relay

0800 4 711 711