Contact us

Our contact centres are experiencing long wait times at the moment and our contact centre people are working with limited resources – please only call us for urgent enquiries. We strongly encourage you to use our website and app whenever possible.

What do you need help with?

Moving house

Billing enquiries

Order LPG

Meter reads

Make changes

Emergencies & Outages

Refer a friend - share a $200 discount

We love having you as a customer, and if you want to share the love with your friends, you could both earn a discount towards your bill! Ts and Cs apply.

Find out more

Do it all on the app

Contact us by services

Electricity and Piped Gas enquiries

Residential

Existing customers: 0800 224 424

Residential sign ups: 0800 494 847

You can also use our online enquiry form to send us a message and one of our team will be in touch.

Business

Business existing customers: 0800 006 700

Business sign ups: 0800 006 330

Other ways to get in touch:

Emergency telephone: (09) 359 6000

Overseas callers: +64 9 359 6000

TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on 0800 4 711 711.

Call centre hours:

8am - 6pm Monday to Friday

8am - 5pm Saturday

Postal address:

PO Box 10742, The Terrace, Wellington 6143

Bottled Gas enquiries

Give us a call on 0800 762 542 (toll free)

Or use our online enquiry form to send us a message, and one of our team will be in touch.

Emergency telephone: (04) 528 1815
Overseas callers: +64 4 528 1815

Call centre hours:

8:00am - 6pm Monday to Friday
8:00am - 5pm Saturday

Postal address:

PO Box 38 721, Wellington Mail Centre, Lower Hutt 5045

Corporate

Media enquiries:

media@contactenergy.co.nz

Postal address:

PO Box 10742

The Terrace

Wellington

6143

Or to speak to reception dial (04) 499 4001