Can't find what you're looking for and want to talk to someone?


Direct message us

For non-urgent questions WhatsApp or Facebook Messenger is the easiest way to get in touch.

Click here to see our Holiday hours.


Facebook Messenger

Click the below button and Facebook Messenger will launch in a new tab.



Message us on the WhatsApp Mobile app or WhatsApp Web (Note: you must have the mobile app to use WhatsApp web).

If you need to call us


Existing customers: 0800 224 424

Residential sign ups: 0800 494 847



Business existing customers: 0800 006 700

Business sign ups: 0800 006 330


Other ways to get in touch:

Emergency telephone: (04) 528 1800

Overseas callers:  +64 4 528 1800

TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on  0800 4 711 711.

Call centre hours:

7am - 7pm Monday to Friday

8am - 5pm Saturday

Give us a call on 0800 641 502 (toll free) 

Overseas callers: +64 4 495 7011

Call centre hours:

7:00am - 7pm Monday to Friday
8:00am - 5pm Saturday

Give us a call on 0800 762 542 (toll free) 

Emergency telephone: (04) 528 1815

Overseas callers: +64 4 528 1815

Call centre hours:

8:00am - 6pm Monday to Friday
8:00am - 5pm Saturday

Media enquiries:

Postal address:

PO Box 10742

The Terrace



Or to speak to reception dial (04) 499 4001 

Refer a friend - share a $200 discount

We love having you as a customer, and if you want to share the love with your friends, you could both earn a discount towards your bill! Ts and Cs apply.

Win a NZ holiday on us!

Simply SIGN IN to the Contact App by 28 Feb and you’ll be in the draw to WIN a $5,000 House of Travel gift card. Ts & Cs apply.