0800 224 424 (Monday to Friday, 7am – 6pm)
You may be asked for your Contact account number. For verification purposes, we will also ask you to say your date of birth. For example, if your birthdate is 5 March 1985, say it like this: “Fifth of March 1985”
Our automated phone service can be used anytime to:
In an emergency or risk to safety
If there is a risk to life, please dial 111.
The quickest way to get answers to your questions is by heading to our FAQs here or through the Contact Mobile NZ app. You can chat to us there as well if you need more info.
If you are looking to report a fault with your mobile service then you can let us know at 0800 11 22 22 between 7am - 6pm Monday to Friday (excluding public holidays).
Residential customers (7am – 6pm Monday to Friday)
New customers: 0800 494 847
Existing customers: 0800 224 424
Natural piped gas: 0800 464 642
LPG gas (including bottles): 0800 762 542
Business customers (Monday – Friday, 7am-5pm)
New customers: 0800 006 330
Existing customers: 0800 006 700
New build power connection
0800 862 666 (Monday to Friday, 8am – 5pm)