The easiest way to get in touch is by messaging us.
Our NZ-based team are online 7am-9pm weekdays and 8am-5pm on weekends.
Click the below button and Facebook Messenger will launch in a new tab.
Message us on the WhatsApp Mobile app or WhatsApp Web (Note: you must have the mobile app to use WhatsApp web).
Existing customers: 0800 224 424
Residential sign ups: 0800 494 847
Business existing customers: 0800 006 700
Business sign ups: 0800 006 330
Emergency telephone: (09) 359 6000
Overseas callers: +64 9 359 6000
TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on 0800 4 711 711.
Call centre hours:
7am - 7pm Monday to Friday
8am - 5pm Saturday