Contact us by services
Residential
Existing customers: 0800 224 424
Residential sign ups: 0800 494 847
You can also use our online enquiry form to send us a message and one of our team will be in touch.
Business
Business existing customers: 0800 006 700
Business sign ups: 0800 006 330
Other ways to get in touch:
Emergency telephone: (09) 359 6000
Overseas callers: +64 9 359 6000
TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on 0800 4 711 711.
Call centre hours:
7am - 9pm Monday to Friday
8am - 5pm Saturday
Postal address:
PO Box 10742, The Terrace, Wellington 6143
Give us a call on 0800 762 542 (toll free)
Or use our online enquiry form to send us a message, and one of our team will be in touch.
Emergency telephone: (04) 528 1815
Overseas callers: +64 4 528 1815
Call centre hours:
7:30am - 8pm Monday to Friday
8:30am - 5pm Saturday
Postal address:
PO Box 38 721, Wellington Mail Centre, Lower Hutt 5045
Postal address:
PO Box 10742
The Terrace
Wellington
6143
Or to speak to reception dial (04) 499 4001