For non-urgent questions WhatsApp or Facebook Messenger is the easiest way to get in touch.
Click the below button and Facebook Messenger will launch in a new tab.
Message us on the WhatsApp Mobile app or WhatsApp Web (Note: you must have the mobile app to use WhatsApp web).
Existing customers: 0800 224 424
Residential sign ups: 0800 494 847
Business existing customers: 0800 006 700
Business sign ups: 0800 006 330
Emergency telephone: (04) 528 1800
Overseas callers: +64 4 528 1800
TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on 0800 4 711 711.
Call centre hours:
7am - 7pm Monday to Friday
8am - 5pm Saturday
We work hard to look after our customers but if we’ve let you down, give us a call so we can try and put it right. If we dont’t resolve your complaint, Utilities Disputes offers a free, independent dispute resolution service.