Direct message us
For non-urgent questions WhatsApp or Facebook Messenger is the easiest way to get in touch.
Click here to see our Holiday hours.
Facebook Messenger
Click the below button and Facebook Messenger will launch in a new tab.
Message us on the WhatsApp Mobile app or WhatsApp Web (Note: you must have the mobile app to use WhatsApp web).
If you need to call us
Residential
Existing customers: 0800 224 424
Residential sign ups: 0800 494 847
Business
Business existing customers: 0800 006 700
Business sign ups: 0800 006 330
Other ways to get in touch:
Emergency telephone: (04) 528 1800
Overseas callers: +64 4 528 1800
TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on 0800 4 711 711.
Call centre hours:
7am - 7pm Monday to Friday
8am - 5pm Saturday
Give us a call on 0800 641 502 (toll free)
Overseas callers: +64 4 495 7011
Call centre hours:
7:00am - 7pm Monday to Friday
8:00am - 5pm Saturday
Give us a call on 0800 762 542 (toll free)
Emergency telephone: (04) 528 1815
Overseas callers: +64 4 528 1815
Call centre hours:
8:00am - 6pm Monday to Friday
8:00am - 5pm Saturday
Media enquiries:
Postal address:
PO Box 10742
The Terrace
Wellington
6143
Or to speak to reception dial (04) 499 4001
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