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Electricity and Piped Gas
Residential
Existing customers: 0800 224 424
Residential sign ups: 0800 494 847
We’re currently experiencing high call volumes, and the expected wait time can reach 90 minutes. We apologise for this, and recommend using Facebook messenger to raise your enquiry, or use our online enquiry form to send us a message and one of our team will be in touch.
Business
Business existing customers: 0800 006 700
Business sign ups: 0800 006 330
Other ways to get in touch:
Emergency telephone: (09) 359 6000
Overseas callers: +64 9 359 6000
TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on 0800 4 711 711.
Call centre hours:
7am - 9pm Monday to Friday
8am - 5pm Saturday
Postal address:
PO Box 10742, The Terrace, Wellington 6143
Bottled Gas
Give us a call on 0800 762 542 (toll free)
Or use our online enquiry form to send us a message, and one of our team will be in touch.
Emergency telephone: (03) 373 6400
Overseas callers: +64 3 373 6400
Call centre hours:
7:30am - 8pm Monday to Friday
8:30am - 5pm Saturday
Postal address:
PO Box 38 721, Wellington Mail Centre, Lower Hutt 5045
Corporate Enquiries
Postal address:
PO Box 10742
The Terrace
Wellington
6143
Or to speak to reception dial (04) 499 4001