Contact us by services

Residential

Existing customers: 0800 224 424

Residential sign ups: 0800 494 847

You can also use our online enquiry form to send us a message and one of our team will be in touch.

Business

Business existing customers: 0800 006 700

Business sign ups: 0800 006 330

Other ways to get in touch:

Emergency telephone: (09) 359 6000

Overseas callers:  +64 9 359 6000

TTY and Video Relay assistance is available for the deaf and hearing impaired via NZ Relay on  0800 4 711 711.

Call centre hours:

7am - 9pm Monday to Friday

8am - 5pm Saturday

Postal address:

PO Box 10742, The Terrace, Wellington 6143

Give us a call on 0800 762 542 (toll free) 

Or use our online enquiry form to send us a message, and one of our team will be in touch.

Emergency telephone: (04) 528 1815
Overseas callers: +64 4 528 1815

Call centre hours:

7:30am - 8pm Monday to Friday
8:30am - 5pm Saturday

Postal address:

PO Box 38 721, Wellington Mail Centre, Lower Hutt 5045

Postal address:

PO Box 10742

The Terrace

Wellington

6143

Or to speak to reception dial (04) 499 4001