We updated our app to improve your experience. If you don’t have automatic updates turned on for your Contact app, then you might be having trouble logging in due to this latest update. To fix this, please follow the steps below:
- For Apple users: Please visit the app store, and click the ‘Update’ button,
- For Android users: Please visit Google Play, and click the ‘Update’ button.
The new app should be ready to use now, simply sign in again.
- For Apple users: Please visit the app store, and click the ‘Update’ button,
- For Android users: Please visit Google Play, and click the ‘Update’ button.
The new app should be ready to use now, simply sign in again.
If you’ve tried updating your app directly through the app store, and you can’t, this could be because your device’s operating system doesn’t meet the minimum requirement for Apple or Android support on our app’s new platform:
- iOS 13.4,
- Android 6.0
We’re sorry if this affects you. In the meantime, you can use our web portal on desktop, which has all the same features as the app.
We updated our app to improve your experience!
Before making any changes, we first tested it with a group of users to ensure it meets your needs and expectations.
Our old app and online portal were different from each other, which made it trickier to create new features for our customers.
Now, the new app is the same as the online portal, providing a consistent experience and allowing us to focus on adding new features for you.
This change was made with your convenience in mind, and we’re excited for you to enjoy the benefits!
Following our recent app update, saved credentials in your the username and password fields may not be pre-populating.
This should resolve on it’s own when you sign in again. On the app you can select ‘keep me signed in’.
If you can’t remember your login details you may need a quick password reset.
Just click on “Forgot Password” on the sign in screen and follow the steps to reset your password.
If you’re tried this, but are still having trouble, please contact our support team for assistance.
If you’re experiencing issues signing in after our recent system update, you may need to reset your password.
Please click on “Forgot Password” on the sign in screen and follow the steps to reset your password.
If you’re tried this, but are still having trouble, please contact our support team for assistance.
If you’re having trouble resetting your password following our recent system update, please contact our support team for assistance.
Messenger
We're around on Facebook Messenger to help with your non-urgent questions.
0800 224 424 (Monday to Friday, 7am – 6pm)
You may be asked for your Contact account number. For verification purposes, we will also ask you to say your date of birth. For example, if your birthdate is 5 March 1985, say it like this: “Fifth of March 1985”
Self-serve 24/7
Our automated phone service can be used anytime to:
- Check your account balance
- Hear your last payment details
- Pay by card
- Set up a direct debit
- Request a refund
- Top up your pre-pay account.
In an emergency or risk to safety
If there is a risk to life, please dial 111.
The quickest way to get answers to your questions is by heading to our FAQs here or through the Contact Mobile NZ app. You can chat to us there as well if you need more info.
If you are looking to report a fault with your mobile service then you can let us know at 0800 11 22 22 between 7am - 6pm Monday to Friday (excluding public holidays).
Order bottled gas
You’ll need your 10-digit account number, as displayed on your current LPG account.
General enquires
In an emergency or risk to safety
If there is a risk to life, please dial 111.
Before you call, please follow our five-step troubleshooting guide. In most cases, this will resolve any issues.
0800 641 502 (8am - 6pm Monday to Friday, 8am - 4pm Saturday)
Residential customers (7am – 6pm Monday to Friday)
Electricity
Choose your electricity plan and join online.
New customers: 0800 494 847
Existing customers: 0800 224 424
Gas
Natural piped gas: 0800 464 642
LPG gas (including bottles): 0800 762 542
Broadband
Choose your broadband plan and join online.
Business customers (Monday – Friday, 7am-5pm)
Choose your electricity plan and join online.
New customers: 0800 006 330
Existing customers: 0800 006 700
New build power connection
0800 862 666 (Monday to Friday, 8am – 5pm)
International calling
+64 4 528 1867 (Monday to Friday, 7am – 6pm)
For the hearing impaired
TTY and video relay assistance via NZ Relay
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If you need to get in touch with us, visit our contact us page.
