28 OCT 2026

Contact Energy – Win Your Bill Back Promotion Terms and Conditions 2026 

1. The promoter of the Win Your Bill Back Promotion (Promotion) is Contact Energy Limited (Contact/we/us/our).

2. The Promotion opens on 27 October 2026 and closes on 27 November 2026 (Promotion Period). Contact may extend or amend the Promotion Period.

3. The Promotion is available to existing Contact residential customers who, at the end of the Promotion Period:

1. have an active Contact account and active electricity contract;

2. use or have access to the Contact app or online services;

3. have their marketing permission set to Yes; and

4. are not recorded as a deceased estate.

4. Gas-only, mobile-only and business customers are not eligible.

5. Eligible customers whose marketing permission status is already set to Yes will be entered automatically.

6. Eligible customers whose marketing permission is set to No or Not Requested may enter by changing it to Yes during the Promotion Period.

7. Customers must retain a marketing-permission status of Yes until the end of the promotion period to remain eligible.

8. No purchase or payment is required to enter. Each eligible customer will receive one entry, regardless of how many times they update their preference during the Promotion Period.

9. Two eligible winners will be drawn at random on 1 December and notified within 5 business days using the email address or phone number recorded on their Contact account.

10. Each winner will receive an energy credit equal to the amount of their most recent Contact electricity bill as at the end of the promotion period, up to a maximum of $650 including GST (Prize).

11. The Prize will be allocated to the customer’s account for the charges applied for that billing period (up to the maximum), regardless of whether the balance has been paid or remains unpaid.

12. The Prize amount will not be reduced if credits are allocated to the account for other campaigns.

13. The Prize will be credited directly to the winner’s eligible Contact account within 30 days after the end of the Promotion Period. It cannot be exchanged for cash, transferred or applied to an ineligible account.

14. The credit will appear on the winner’s account as “Bill Back Win” or another description selected by Contact. Any displayed GST treatment will follow Contact’s invoicing requirements.

15. Contact’s decisions concerning eligibility, the draw and allocation of the Prizes are final, and no correspondence will be entered into.

16. By participating in the Promotion, customers are deemed to have accepted these terms and conditions.

17. Contact may suspend, modify or cancel the Promotion if circumstances beyond its reasonable control affect its fair or proper operation. 

18. Contact will use personal information to administer the Promotion, verify eligibility, contact winners and apply the Prize. Personal information will be handled in accordance with Contact’s privacy policy.

19. Participation in publicity is subject to the winner’s prior agreement. No additional payment or compensation will be provided for agreed publicity.

20. These terms and conditions should be read alongside any other terms and conditions that apply to your services with Contact, including our general terms and conditions for residential and business customers, residential special plan terms and conditions and Contact Broadband terms and conditions, where applicable.

21. The Promotion and these terms and conditions are governed by New Zealand law.