Roaming far from home?

Use your plan's endless calls, text and data when you travel to one of over 100 countries around the world, for just $7 a day.

We’ve got you covered

All our plans include the option to use overseas roaming. For $7 per day, per plan, use your plan minutes, texts and endless data.

Check out the destinations you can roam in here.

 

You’ll also need to pay any international calling rates that apply to your plan, just as you would at home. You can find full roaming terms and conditions here.

Roaming checklist

A few handy things to do before you head away:

 

  1. Download the Contact Mobile NZ app – to manage data, billing and payments while you’re away
  2. Check your next bill date – It could be while you are away and include some roaming charges
  3. Make sure your phone’s operating system is updated to the latest version
  4. Check roaming is enabled on your phone for smooth connection at the other end
  5. If you want to use WiFi calling (via data) and your phone has the capability, enable it

Frequently asked questions

How do I start roaming?
Just turn on your mobile phone when you want to use it, and it will automatically select a local network. Once you have connected for the first time, you’ll receive a welcome TXT from us with details about roaming rates.
Which countries can I roam in?

For $7 per day, you can use the calls, texts and data included in your plan when roaming in the following countries.

Anguilla (4G)
Antigua & Barbuda (4G)
Argentina (4G)
Aruba (4G)
Australia (4G), (5G)
Austria (4G)
Barbados (4G)
Belgium (4G), (5G)
Bermuda (4G)
Brazil (4G)
British Virgin Islands (4G)
Bulgaria (4G), (5G)
Cambodia (4G)
Canada (4G)
Cayman Islands (4G)
Chile (4G)
China (4G), (5G)
Colombia (4G)
Cook Islands/Rarotonga (4G)
Costa Rica (4G)
Croatia (4G)
Cyprus (4G)
Czech Republic (4G), (5G)
Denmark (4G), (5G)
Dominica (4G)
Dominican Republic (4G)
Isle of Man (4G)
Israel (4G), (5G)
Italy (4G), (5G)
Jamaica (4G)
Japan (4G)
Jersey (4G)
Kenya (4G)
Ecuador (4G)
El Salvador

England (4G)
Estonia (4G)
Fiji (4G)
France (4G), (5G)
Germany (4G), (5G)
Ghana (4G)
Greece (4G)
Grenada
Guam (4G)
Guatemala (4G)
Guernsey (4G)
Haiti
Hong Kong (4G), (5G)
Hungary (4G), (5G)
India (4G)*
Indonesia (4G) ^
Ireland (4G), (5G)
Latvia (4G),(5G)
Liechtenstein (4G)
Lithuania (4G)
Luxembourg (4G), (5G)
Macau (4G)
Macedonia (4G)
Malaysia (4G)
Malta (4G), (5G)
Mexico (4G)
Monaco (4G), (5G)
Mongolia (4G)
Montenegro (4G)
Montserrat
Netherlands (4G), (5G)
Northern Ireland (4G)
Norway (4G)
Panama (4G)
Papua New Guinea (4G)

Peru (4G)
Philippines (4G)
Poland (4G), (5G)
Portugal (4G), (5G)
Puerto Rico (4G)
Qatar (4G), (5G)
Reunion (4G)
Romania (4G)
Samoa (4G)
Saudi Arabia (4G), (5G)
Scotland (4G)
Serbia (4G)
Singapore (4G)
Slovakia (4G)
Slovenia (4G)
South Africa (4G)
South Korea (4G), (5G)
Spain (4G), (5G)
St Kitts and Nevis (4G)
St Lucia (4G)
St Vincent and the Grenadines (4G)
Sweden (4G), (5G)
Switzerland (4G), (5G)
Taiwan (4G), (5G)
Thailand (4G), (5G)
Tonga (4G)
Turkey (4G), (5G)
Turks and Caicos Islands (4G)
Uruguay (4G)
US Virgin Islands (4G)
USA including Hawaii and Alaska (4G), (5G)
Vanuatu (4G)
Venezuela**
Vietnam (4G)
Wales (4G)

*Roaming is restricted in Jammu and Kashmir areas due to local government regulations.
** Due to elevated risk of a roaming partner being sanctioned, while roaming in Venezuela you are only able to make or receive calls and send/receive TXTs. You cannot use data.
^ Indonesian operator XL Axiata has shut down both 2G and 3G services. Manually select TELKOMSEL or im3 for best connection experience while roaming in Indonesia.

When will I be charged a roaming fee?
A daily fee applies for each day you connect to the network from overseas. That means if your phone automatically connects to a network the $7/day roaming charge will apply. To avoid this, you could keep your phone in airplane mode or turn it off if you don’t need to use your phone that day.
What if roaming isn't available in the country I am travelling to
If you are not in a Daily Roaming destination other casual rates (+GST) will apply. These will differ by country.
My calls and/or texts aren’t working (in visiting country).

2G and 3G networks have been shut down in some countries. This could impact your ability to call or text while overseas. If this happens, try manually changing the network you are connected to, or switch to apps that use data to contact friends and family.

If you have enabled WiFi calling on your phone you can avoid international calling rates, but this will may impact your max speed data usage and does incur the $7 per day roaming charge.

Does it cost me to receive calls and text messages while overseas?
Incoming calls and texts are included in Daily Roaming charges ($7 per day). You’ll only be charged if you’re in a country where roaming isn’t available.
How does WiFi Calling save me money?
WiFi calling uses internet connectivity (your data) to make calls and send texts, so if you are using data anyway it will be covered in your $7 per day roaming charge. If you don’t have/use WiFi calling international calling charges will apply on top of the roaming charge.
How do I make calls and send texts overseas?
You'll need to add country codes to the beginning of all the numbers you call or TXT on your mobile, including the country you're in. For example, to call a New Zealand number you replace the 0 at the beginning of the number with +64 (New Zealand’s country code), which means: 03 345 6789 becomes +64 3 345 6789 and 021 345 678 becomes +64 21 345 678.
Receiving calls and TXTs
Your friends and family in New Zealand can use your number to contact you when you’re overseas. Callers outside New Zealand will still need to use New Zealand’s country code - i.e. the +64 then the number - even if they’re sitting right beside you.
How can I keep my costs down while roaming?

If you don’t need your phone that day, put it in airplane mode (still handy for selfies and offline apps) or turn it off. As soon as your phone connects to a network from outside of NZ the $7/day roaming charge applies.

To keep down the costs of international calls and texts, enable WiFi calling, where this is available on your phone.