Let’s get down to the detail. Once you know your way around your bill, you’ll feel more comfortable understanding what you owe and why.

1. Barcode 
   This is used if you make an in person (over the counter) payment.  
   
   
2. Contact details
   If you have a query, please send us an email or call us on our toll-free number during opening hours. If you’re experiencing a fault, you’ll find our faults toll-free number here too.  
   
   
3. Statement date
   The date your invoice was generated.  
   
   
4. Account number
   Your account number is used for all sorts of things and we’ll need it if you give us a call, so keep it handy!  
   
   
5. Previous balance
   This is the amount of your last bill.  
   
   
6. Payments and transactions
   These are the payments and transactions we’ve processed since your last bill.  
   
   
7. Opening balance
   The amount due from your last bill.  
   
   
8. Credit
   Credits display minus GST, for example this credit amount including GST is $150.  
   
   
9. GST
   A combination of the GST you get charged minus the GST you receive from any credits.

10. ICP number (Installation Control Point) 
    Each house has its own ICP number and this is what identifies your home’s connection to the electricity network. ICP numbers are linked to properties, not people.  
    
    
11. Bill period
    How many days the bill is for.  
    
    
12. Fixed Daily charges
    A fixed rate you’re charged each day regardless of how much power you’ve used. This varies between pricing plans and is made up of things like meter rentals, overhead costs (including meter reading) and usually a fixed fee charged by network operators or lines companies. 
    
    User type
    This will also show if your home is on a Low or Standard user plan type (you can choose this). This example is a Standard user type. Low User will have “Low User” noted in brackets. 
    
    
13. Variable charges
    How many units of electricity your home has used during this billing period in kilowatt hours (kWh). You will see this broken into electricity used in your free/discounted power period and your charged power period. 
    
    
14. Usage graph
    This shows usage over a two year period, handy if you want to calculate total usage over one or two years. If you have a smart meter, a more detailed graph is in our app.