We have opted to simplify our payment methods. Internet banking is a widely adopted and trusted method to pay bills involving a simple transaction between your bank and ours.

We understand that internet banking means some extra steps initially as you’ll need to log into your bank account to make payment. However, most banks offer you to set up payees (that’s us) you use regularly so you should only need to do this once.

We don’t charge any extra for you to pay this way.

Your payment will show up the next day including weekends and public holidays. It will appear in My Account/app as ‘Incoming payment’.

Yes, you sure can. Just log into your online banking, set up Contact Energy as a payee then enter the amount to top up. Make sure you enter your Contact account number correctly so we know whose account to allocate the money too.

Yes, you can still pay an amount as specified by you and on dates that suit you. You can see the amount of your bill in My Account or the Contact app. Then once you’ve logged into your online banking, simply type the amount you want to pay and remember to set up Contact Energy as a payee.

Yes you can, this can be done through My Account and the Contact app also. Do note that paying this way incurs a Card Processing Fee.

Yes no problem. Put the total amount through for all properties using one of your account numbers as the reference. Then please email us straight away with:

• Each account number you wish to make payment to
• The amount to allocate to each number

We can then sort this out for you.