Find out how much you owe

You can find your account balance:

• Log in or register with My Account or our app - it only takes a few minutes. (To register, you'll need your account number which is in your reminder text - Residential customers only). 
  An online account also means you'll get a handy graph that shows you how much energy you've used recently.
• Call us on 0800 80 9000 during business hours.
  
  

Ways to pay

There are a few options to choose from: *

• Internet or telephone banking – account details below
• By card through My Account, app or over the phone on 0800 224 424 (Fee applies)
• In person by cash or Eftpos at your nearest NZ Post outlet (Fee applies)

^{*Normal product terms and conditions apply}

Contact Energy bank details

• Name of Bank: ANZ
• Name of Account: Contact Energy
• Account Number: 01-1839-0942743-01
• Reference: Your Contact account number
• If paying from an International bank account please add SWIFT code: ANZBNZ22

If you’re making one payment for multiple sites it’s best to email your remittance slip to us at: [email protected]

Set up direct debit so you don't miss a payment date again

Consider setting up a direct debit so you don't miss your payment date again. With direct debit, your bill amount comes out of your account automatically. 

More information about payment options

Ideas if you’re having trouble paying your bill

If you’re finding it hard to pay your bills, or need more time, we can help. Here’s some options that may work for you:

• Setting up a payment arrangement – pay off any outstanding amount over a period of time. This is also a good option for a final bill.
• Contact PrePay – where you pay for your electricity upfront, just a like a prepaid mobile. Prepay can help you manage your power consumption and give you time to get on top of your balance.  
• Help from Work and Income.  Also check out MoneyTalks for more options and great financial mentorship.  

We’re here to discuss any of these ideas, please call us on 0800 90 9000 during business hours.