Let’s get down to the detail. Once you know your way around your bill, you’ll feel more comfortable understanding what you owe and why.

1. Barcode
   This is used if you make an in person (over the counter) payment.
   
   
2. Contact details
If you need support, you can use our app/My Account, send us a message or give us a call. You’ll find our faults toll-free number in this section too.


3. Statement date
   The date your invoice was generated.
   
   
4. Account number
   Your account number is used for all sorts of things and we’ll need it if you give us a call, so keep it handy!  
   
   
5. Previous balance
   This is the amount of your last bill.  
   
   
6. Opening balance 
   The amount due from your last bill.
   
   
7. Credit
   Credits display minus GST, for example this credit amount including GST is $150.  
   
   
8. GST
   A combination of the GST you get charged minus the GST you receive from any credits.
   

9. ICP number (Installation Control Point)
   Each house has its own ICP number and this is what identifies your home’s connection to the electricity network. ICP numbers are linked to properties, not people.  
   
   
10. Bill period 
    How many days the bill is for. 
    
    
11. Meter details 
    The details of the meter (or meters if you’ve got more than one).
    
    
12. Read type 
    Whether the billed amount is based on actual or estimated usage.
    
    
13. Units used 
    How many units of electricity your home has used during this billing period in kilowatt hours (kWh).
    
    
14. Fixed Daily charge 
    A fixed rate that you’re charged each day regardless of how much power you’ve used. This varies between pricing plans and is made up of things like meter rentals, overhead costs (including meter reading) and usually a fixed fee charged by network operators or lines companies.
    
    User type 
    This will also show if your home is on a Low or Standard user plan type (you can choose this).  This example is a Standard user type. Low User will have “Low User” noted in brackets.
    
    
15. Variable charge 
    The cost of each unit of electricity used. If you have controlled and uncontrolled meters there should be different rates for each meter.
    
    
16. EA Levy 
    This covers the cost of the Electricity Authority regulating the electricity industry.
    
    
17. Usage graph 
    This shows usage over a two year period, handy if you want to calculate total usage over one or two years. If you have a smart meter, a more detailed graph can be found in our app.  
    
    
18. Bill comparison 
    Information to help you compare your last two billing periods.