Broadband speeds can show how fast your internet should be able to download and upload data – but it’s not an exact science. Other things may be impacting performance as well.  

Things that can impact broadband performance include: 

• Modem location in your house – for example if there are lots of walls between you and your modem.  
• Number of people on your network – how many people in your home are connected? 
• Type and location of content – content from overseas websites could be slower to access. 
• Time of day – the network may be busier at certain times of the day.  
• Your devices – do your devices have the software and hardware capable of accessing maximum speeds? 
• Other wireless devices or Wi-Fi connections – mobile or digital phones and even your neighbours’ Wi-Fi.

You could try connecting your device directly to an ethernet cable for better performance.