First, you’ll need to choose a plan and sign up to Contact. You can SmoothPay with any of our plans.
Once you’ve signed up to Contact, you can set up SmoothPay through My Account (our online self-service platform). For more information on how to do this, take a look at the video above. Alternatively, you can give us a call and we’ll help you set it up.
In the first instance, we’ll try to estimate your SmoothPay payment amount based on any previous usage data we may have for your property. The amount of usage data we have will determine how accurate the estimate is. After a few months we’ll check that your usage is in line with your payments and adjust accordingly if required. We’ll give you at least 10 days’ notice.
As any data we have available may not relate to when you lived in the property, it’s important if you think the initial estimate amount does not look right (based on your previous power bills), you change the amount to a more accurate figure, or give us a call and we’ll help you work out a more accurate amount. If your payments are set too low initially, you may receive a large increase when we review your payments to cover the underpaid amounts.