You can give us a meter reading if you:

• have had an estimated bill
• need a bill mid-billing period - e.g. if you have a flatmate moving out
• are closing your account
• are moving house

If you’ve entered a meter reading on the Contact app or in My Account – we’ll check the readings and if they meet the criteria, then a bill will be created instantly for you.  

If you give us a reading over the phone – we’ll create a bill for you if the reading you gave is greater than 80 kWh units (electricity) or 30 cm³ units (gas) different from the last estimate or bill.  

We won’t create a new bill:  

• if your last one was based on an actual reading and looks correct
• if your last one is less than 80kWh units, 30cm3 units (gas) different from your own reading
• if your new reading isn't within an acceptance range compared with your expected or previous pattern
• if your new reading doesn't relate to the meter listed for your property
• if we don't have sufficient information to locate your meter details
• if you’re on a Time of Use plan that has free or discounted power at certain times of the day and we’re receiving regular half hour readings