You can give us a meter reading if you:

  • have had an estimated bill
  • need a bill mid-billing period - e.g. if you have a flatmate moving out
  • are closing your account
  • are moving house

If you’ve entered a meter reading on the Contact app or in My Account – we’ll check the readings and if they meet the criteria, then a bill will be created instantly for you.  

If you give us a reading over the phone – we’ll create a bill for you if the reading you gave is greater than 80 kWh units (electricity) or 30 cm3 units (gas) different from the last estimate or bill.  

We won’t create a new bill if your last one:  

  • was based on an actual meter reading and looks correct 
  • is less than 80kWh units or 30 cm3 units (gas) different from your own reading 

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