You sure can!

When you insert your new Contact SIM, or scan your eSIM QR code for the first time, you'll be asked for some details to help us transfer your number across.

Helpful tip! Make sure the details you enter exactly match the details you have linked to your account with your old provider. Any differences in account name, phone number, type of service, or any other details, could lead to a delay in your number being transferred.

Whether you’ve selected a physical SIM or an eSIM, you'll then need to put your old SIM back into your phone or select your old eSIM setting, so you can approve the transfer via an automated text, which should arrive within 15 minutes.

Once you have approved the transfer, you can put your new Contact SIM back into your phone, or switch profile to use your new eSIM. It can take up to 48 hours for your number to be transferred over.

Just look for the Join Us button or you can start by choosing a plan here. It only takes a few minutes to get started.

You’ll need an email address, your physical address and you’ll also be asked to provide a credit or debit card to be used for your monthly payments.

Signing up takes just a few minutes. We’ll then courier a physical SIM to you or generate your eSIM so you can get connected right away.

The physical SIM should arrive within normal courier times, approx 3-7 working days depending on where you live. You’ll receive an shipping email notification once its on its way.

The eSIM QR code will be available after you checkout and also in the Order History section of your account.

If you are looking to get a new phone number with Contact then you'll need to cancel your service with your current provider. Your current provider will also be able to confirm if there are any remaining costs or fees to be paid.  Once you have a confirmed end date for your service, just scan your new eSIM or pop your new Contact SIM in your phone on that day to get set up. You will only be charged for your new plan once you've set up your SIM. 

If you are bringing an existing number with you to Contact, then you will be prompted to do this during SIM set up. Once you have requested transfer of your number and this has been confirmed, your old service will be cancelled. There's no need to get in touch with your current provider directly, but any outstanding fees will still need to be paid.

Once you have received your eSIM QR code, there are two options depending on whether you are on a desktop device or a mobile phone. 

• To get set up via desktop, simply scan the QR code using your phone’s camera, or head to your phone settings, choose to add an eSIM and then scan the QR code. 
• If you are on your phone, take a screenshot of the QR code, head to your phone settings, choose to add an eSIM then open your photos to scan the QR code from the earlier screenshot. 

Once the code is scanned, you’ll be asked to enter the confirmation code sent with your QR code. This will generate an SMS to confirm you’re all set to activate your eSIM! 

If your SIM has been lost, damaged or stolen, get in touch with the team and we'll get you back up and running quickly.

Max Speed data is data that is delivered at the maximum available speed on the network.  Once your plan's Max Speed data allowance has been exceeded, you’ll still have endless data but at reduced speeds of 1.2 Mbps. 

We’ve got most things covered but some services or numbers may incur additional charges. For example, sending and receiving multi-media messages. To avoid surprises come billing time, make sure you check the Important info section on each of our plans.

We know sometimes things change so you’re free to change plans whenever you need to. If you decide to change plans, or cancel your plan with us, you’ll need to pay for your current plan up to the end of your monthly billing period.

We offer 5G on all our plans. Check out this coverage map to check if it’s available where you are.

Yes. You’ll need a compatible phone and have it switched on in your settings. Refer to your phone’s specs for more info.

Screening or just busy? We got you. Voicemail is included with all Contact mobile plans. 

Hotspot is available, and free! Just remember hotspot uses your mobile data so you might reach your Max Speed data allowance earlier. 

You can cancel your Contact Mobile Account by contacting our Team via:

• The help chat - https://contactmobile.co.nz/help
• In the app - look for Help in the app menu to go to the help centre, or start a chat with the team.


You will be provided with the following options:

1. Cancel Auto-Renewal: Your plan won't renew next month, and service stops.
2. Transfer Number: Move your number to another provider, which cancels our service.
3. Immediate Termination: Your current plan ends right away.

Please note that if you switch or cancel within a billing period, you will still be charged for the full months service.

Some organisations use premium rate numbers for charity donations, competitions, or TV and radio voting. These text messages are charged at a premium rate and aren’t currently supported.

No, but we can offer you some sweet deals on electricity, broadband and gas as well as a sharp mobile plan. Check out our energy and broadband plans. You need to be 18 or older to sign up to our energy and broadband plans.

Want to take advantage of our great mobile prices and data allowances? Go for it! You can add up to 4 additional mobile numbers on each account. The fair use policy applies, but if it works for you, it works for us!

When you take out a Medium or Large Contact mobile plan, you can invite up to four other Contact mobile customers to join you in a Group and if they are on the same plan as you then they’ll pay $25/month for their plan.

Set up a Group and start inviting your favourite people to join you, or join an existing Group set up by another Contact mobile customer.

If you're a new Contact mobile customer then you'll be able to join a Group once you've activated your new SIM. This means your first bill will be for the full price of your plan, with your monthly plan price then changing to $25/month from your second billing cycle onwards.

If you already have a Contact mobile account head to the Groups section in your account and start inviting your favourite people. Just make sure they’ve already registered for a Contact mobile account as well.

Once someone from your Group has invited you, sign into your Contact mobile account, head to the Groups section, click the envelope and accept the invite.

If you're a new Contact mobile customer then you'll be able to join a Group once you've activated your new SIM. This means your first bill will be for the full price of your plan, with your monthly plan price then changing to $25/month from your second billing cycle onwards.

Contact mobile customers with a Medium or Large plan can be in a Group. You don't even have to live at the same address as the rest of your Group. If you have a Medium or Large plan then you can Group up and start saving!

If you joined Contact mobile on a Small plan before 29/1/24, then you can still Group up and save with other customers who also joined on a Small plan before that date.

There will be separate bills for each group member and these will be charged monthly to the card used during sign up. The person who started the Group will pay for the full priced plan, with all other Group members paying $25 per month for their plans.

If the person who started the Group, leaves the Group, then the Group member who has been part of the Group the longest will then start paying the full price of their plan instead of $25 per month.

It's your one central place to manage your mobile plan. The app allows you to monitor usage and charges, view your bills and even change plans. It's available 24/7, has an extensive help centre and offers Live Chat to reach out to the team if you need help.

Yes, our mobile services are housed separately so you can easily find and manage your mobile plans, information and data all in one place.

You can download the Contact Mobile NZ App from Google Play or the App Store.