We have become aware of some fraudulent behaviour in the market affecting our customers. Sometimes these calls or emails appear to be from Contact but they are not from us.

How to report fraudulent activity

If you, or someone you know received a scam email or phone call, report it CERT NZ so coordinated action is taken and enforcement authorities will be alerted if required.

It is also important that if you are in doubt, to NEVER give out your credit card details or banking PINs and passwords. If you have given out your credit card details on a dodgy call, we recommend that you call your credit card company or bank to ask them what you should do next, such as cancelling or temporarily disabling your card.

We may call and ask for a credit card payment from time to time, but we discuss your account with you first.

Fake SMS text message

You may have received an SMS text message advising we've been unable to take payment for your latest bill, and providing a link to click to add your updated payment information to avoid fees.

These SMS text messages are NOT sent by or on behalf of Contact and are a scam. If you have received something like this, delete the SMS immediately and contact CERT NZ.

If you have received this SMS and clicked the link or supplied any financial information please contact your bank directly.

Fake email survey

You may have received an email advising you to complete a survey to receive or redeem a free gift. The rewards include various expensive beauty products and nutritional supplements, and ask for personal information and credit card to pay for shipping.

These emails are NOT sent by or on behalf of Contact and are a scam. If you have received something like this, delete the email immediately and contact CERT NZ.

It has also been reported that a fake email survey is circulating claiming to be from Contact stating “Here’s why we appreciate you” – this is NOT an email generated by Contact and it should be ignored or deleted. If you have supplied any financial information please contact your bank directly.

A call from Microsoft Helpdesk

We have also been informed of customers receiving calls from someone claiming to be from Microsoft Helpdesk. This is a well known scam where the caller claims to be reporting a problem with your computer and request remote access.

If in doubt, just hang up and contact CERT NZ.

If you have received threatening messages or phone calls, then call the Police immediately.