If you'd like to understand your energy usage better or feeling worried about your power bills, our Customer Wellbeing team is here for you. We'll give you personalised, judgment-free support whenever you need it. Please reach out if things ever feel tough.
The Good Initiative is our comprehensive programme to further support customers and communities doing it tough, with $5 million committed this year.
The long-term initiative, led by our Customer Wellbeing team, will empower more community groups to deliver support where they know it’s needed most, and will enable us to provide more direct help to vulnerable customers facing energy hardship.
Sometimes it’s just easier talking to someone face to face, especially when it comes to subjects like energy bills that can be tricky. You might also be wondering if the plan you’re on is right for you, or how you’ll manage the financial juggle during winter.
Currently you can meet our Customer Wellbeing team at:
Feel free to pop along, no booking required.
Energy is important to your health and wellbeing to keep you connected with your community, family and friends. Read our Residential Consumer Care policy on how we'll keep you safe and connected.
We're around on messenger to help with your non-urgent questions.
Message us on WhatsApp (both app or web). We'll respond as soon as we can.
For independent complaint or pricing advice, click here. UDL & Powerswitch can help.
To read our Residential Consumer Care policy on how we'll keep you safe and connected, click here.
