We always seek to reduce the possibility of incidents occurring and we always look to learn from these incidents. We acknowledge that traditional lagging safety metrics measure "unsafety" or "things that have gone wrong".
Lead indicators tend to count the number of positive things we have done like audits or observation cards but do not always give great insight into what makes our work successful and safe. We are establishing new ways of measuring health and safety performance, to offer predictive insight into what makes us successful and safe in our work.
Once we have discovered our own unique set of performance metrics, we will gain enhanced visibility of what makes us successful, and we can trend the metrics to make sure we aren't unknowingly eroding what keeps us safe, allowing us to reallocate resources where we spot trouble ahead.
We track traditional lag and lead indicators including Total Recordable Injury Frequency Rate (TRIFR) and Total Injury Severity Rate (TISR) and we have a set of corporate targets to measure safety performance.
To see health and safety performance over the years, see our ESG Reporting page.
At Contact, we deliver great value. products, and service. We innovate based on customer feedback to shape the future.
We're committed to preserving natural resources for future generations of Kiwis, maintaining balance every day.
We've always got courageous and clever projects on the go to help generate renewable energy and manage our long-term impacts.
For independent complaint or pricing advice, click here. UDL & Powerswitch can help.
To read our Residential Consumer Care policy on how we'll keep you safe and connected, click here.
