Check if you can go on the Good Charge plan
First, enter your address to see if you have the right type of meter:
Your address
If you’re an existing Contact customer and would like to take advantage of this great offer, you need to be on an open term energy plan and change to the Good Charge plan. If you are unsure if you are on an open or fixed term plan you can login to My Account on your web browser to view your plan information. If you’re on a fixed plan, you can still change to the Good Charge plan, but a $150 break fee will apply.
Please note that when you change to the Good Charge plan, you will no longer receive any associated rewards from your old plan, like discounts.
It’s simple to change to the Good Charge plan online here.
To go on the Good Charge plan, you need to have an eligible and actively communicating smart meter that records and send us your electricity usage at every half-hourly interval. This way we can identify the right amounts of electricity used throughout the day vs during 9pm-7am and bill you accordingly.
Unfortunately, some meter types aren’t as reliable in providing this half-hourly usage data as others, meaning we might not get all the data in time to bill you accurately. So, we’ve had to exclude some smart meters from being eligible for the plan.
If we find your meter isn’t sending the required usage data to bill you accurately on Good Charge, we may need to remove you from the plan. But don’t worry, we’ll discuss all of this with you first and make sure we find a plan that works best for you.
The Good Charge plan is only available to residential customers who have an eligible and actively communicating smart meter.
When signing up online, once you enter your address we can identify if you have the right type of meter or not. If you don’t have the right type of meter, the Good Charge plan will not display. If you think there may have been a mistake with your meter type or have any further questions you can message our customer service team directly via Messenger or WhatsApp.
Any savings associated with the Good Charge plan will vary depending on your meter setup, how you use electricity overall, and particularly how much usage you shift to the 9pm-7am period overnight.
Everyone’s usage is different. However, the more usage you shift to the 9pm-7am, the more you can save!
You can track your savings on our app or online through My Account.
All electricity used during 9pm-7am (i.e. the variable / usage charge) every night is at a reduced rate.
Please note that:
- The daily charge will still apply and is not cheaper during the night period.
- Natural gas and bottled gas isn’t included, so appliances (including hot water heating) that run on gas are not included during the 9pm-7am time period.
We know that overnight is generally the best time for most households to charge their EV. We're able to offer reduced rates overnight because that's when it's generally cheaper for us to purchase the power you consume.
For now, the reduced rate period is fixed, so you can't change it to another time of day. We're always on the hunt to improve our plans, so this could be something we consider later on.
The more you shift your usage to the 9pm-7am overnight period, the more you can save, so opt to do your power-greedy chores like running the dishwater, washing machine and dryer later in the evening.
When you change to the Good Charge plan from Good Nights, your billing cycle won’t change and will remain the same.
If you change to the Good Charge plan from any of our other plans, we will bill you up to date for any usage on your old plan - so you will receive a bill shortly after we have made the change. As this bill will cover any usage from your last bill until the date you changed to Good Charge, it’s likely to be for a shorter period than normal. This will also mean your first Good Charge bill will not be for a whole month, as it will only cover usage from the date you changed to Good Charge. From then on, your bills will be as per your current billing cycle.