Where to go for independent complaint advice
We work hard to look after our customers but if we’ve let you down, we really want to put it right. If we don’t resolve your complaint, you can go to Utilities Disputes. They provide a free and independent dispute resolution service to help consumers resolve electricity, gas and water complaints with their provider.
Phone 0800 22 33 40 or visit utilitiesdisputes.co.nz
Where to go for an independent price comparison
Powerswitch is an independent energy plan comparison website which helps consumers work out which power company and pricing plan is best for their specific needs.
Visit Powerswitch.org.nz
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Self serve by phone
Available 24/7. Using self-service means you don't have to wait. Have your account number handy.
Messenger
We're around on Facebook Messenger to help with your non-urgent questions.