Please let us know immediately if you or someone in your house depends on mains electricity for critical medical support - where no electricity could result in loss of life or serious harm. This applies to both medical and other equipment needed to support treatment.
Here's what you need to do:
Once all this has been taken care of and we have all the information we need, we will then advise whether you have met the criteria to be placed on Contact Energy's Medical Dependency Register. If you do, you will be registered as a medically dependent customer.
For any questions, please call us on 0800 80 9000.
Your safety is the most important thing, so it’s vital for those who are medically dependent to have an emergency response plan in place in case there's a power outage. Power outages can happen suddenly during bad weather, if emergency repair work to your power lines takes place, or if other unexpected circumstances occur.
What to do: