Smart meters are installed in the majority of homes today, and they provide some real benefits:
Read more about the benefits of a Smart Meter here.
We have installed smart meters to the majority of our customers nationwide and our deployment process is on-going. We will send you a letter to advise you when we are installing at your property.
If you're eager to get a smart meter, you can enquire about getting one earlier. A service fee will apply. Call us on 0800 80 9000 or fill our Online Enquiry Form and we'll be in touch.
Depending on the location of the meter and the conditions on each site, it takes up to 45 minutes to replace the meter and check that everything is working properly. The installer will need to switch off the power during this time.
We recommend you switch off any sensitive equipment at the wall to avoid any possibility of damage if there is a power surge.
If your meter is outside and easily accessible, then in most cases we can install your new meter without you being there.
If your meter is inside, or if you've advised us that you are medically dependent on your electrical supply, please call our contractors to arrange a suitable time for the installation. The number will be supplied on your smart meter install letter.
If you are a business, we'll call you to arrange a suitable time for the installation.
A change of meter at a property causes a "blip" in the meter reading schedule while we update the meter details in our system, so your billing date could change or be delayed.
Your first bill after your new meter is installed may be for a slightly longer billing period. It's just that first bill that's affected, things will be back to normal the following month and you will be billed regularly.
Although we can't help you pack, we can make it easy to get the electricity and gas sorted at your new place.
Let us know you're moving house, and we'll do the rest.
Or, if you are a new customer, get set up in just a few simple steps.
Needing to arrange a temporary electricity supply to a home or building under construction, no problem. Our New Connections Team will give you all the information you need. Simply call them on 0800 86 26 66 between 8am and 5pm Monday to Friday or if outside those times, leave a message and they'll call you back.
To speed things up, have the following information ready:
We’ll also need some electricity-specific information:
If you’re connecting electricity on the Wellington Electricity, Vector, Electra, WEL, Unison Rotorua, Taupo or West Coast South Island networks we can get the ICP number from the line company on your behalf.
If you’re connecting outside these network areas, you might need to contact the local electricity line company to arrange a new ICP number.
Yes, there is a $110 new connection fee that will be charged and payable on your first invoice after completion of the permanent new connection.
If there are any additional fees and charges, our New Connections Team will let you know.
Gas is very safe, as long as the installation and appliances are up to standard. Modern appliances are fitted with safety devices to automatically shut off the appliance if the flame goes out for any reason. Be sure to service your appliances regularly for top performance and safety.
Just like electricity, petroleum and other household chemicals, you should always be careful when using piped gas or LPG. Check out Using gas safely for advice.
Piped gas is available throughout most of the North Island and in some areas in the South Island. Call us on 0800 80 9000 to see if piped gas is in your street. If it’s not, we can usually deliver bottled gas to you.
With piped gas you’re permanently hooked up to our gas supply for instant hot water, snuggly warmth and great cooking.
Here’s what you do:
The cost to get a gas connection can vary according to the gas appliances you install and whether you choose piped or bottled gas.
The best thing is to talk to your local gasfitter to get a quote for appliances and installation. We can give you information on connection costs (excluding any network costs such as getting a pipe laid from the street to your house).
If you are an existing customer moving house and wanting an existing gas supply connected, see our Moving house section.
After your gas network company has approved your connection application, it takes about 20 working days to get you connected. In busy times it can take up to 8 weeks, so it's best to let us know in plenty time. Bottled gas can be connected more quickly.
Bottled gas might be the go if you don't wan’t to, or can’t, hook up to the mains. No need to miss out on the roasty toasty benefits of gas.
Here’s what you do: