Bring Your Own (BYO) modem settings

BYO modem is available for Fibre, VDSL and ADSL connections only. Wireless broadband and VoIP (home phone) connections need a Contact specific one.

What modems are compatible?

We find most modems will work except those imported from overseas without readily available modem manuals, or if they’re too old. You may need to reprogramme a few things to meet technical requirements. Have a look in your modem manual or Google the modem make and model to find it online. Otherwise, click on the relevant modem link below.

Please note, we're unable to offer a VOIP (phone) connection with a non-Contact modem

Modem guides

Below you will find some of the modems we support along with instructions on how to set them up.

ASUS
ASUS DSL-AC68U
DLink
Fritzbox
Huawei DG8245V DHCP Settings
Netcomm NB16WV-02 DHCP Settings
Netcomm NF4V DHCP Settings
Netcomm NF18ACV New Firmware DHCP Settings
Netcomm NF18ACV Old Firmware DHCP Settings
Netcomm NF18ACV-TP
Netcomm NF20 DHCP Settings
Netgear Fibre
Netgear Orbi
Netgear RAX10 DHCP Settings
Skinny Huawei HG659 DHCP Settings
Skinny Huawei HG659b
Spark Huawei HG659b
Spark or Arcadyan Smart Modem
TP-Link Archer AX10 DHCP Settings
TP-Link Archer AX1500 DHCP Settings
TP-Link Archer AX11000 DHCP Settings
TP-Link Archer C24 DHCP Settings
TP-Link Archer C1200 DHCP Settings
TP-Link Deco
TP-linkVR300
TP-Link WR841N DHCP Settings
TP-link
Trustpower NF18ACV
Vodafone HG659
Vodafone Huawei HG659 DHCP Settings
Vodafone Huawei HG659b
Vodafone Ultra Hub
Xiaomi MI AX3600

 

Modem not in the list?

The following modems are known to work with Contact broadband (we don't have guides available for every modem model) however other modems may work as well and we will continue to add to this list as more modems are confirmed as compatible. You can find the general settings required to set up other modems below.

 

Setting up a non-Contact modem

Before attempting to set up a non-Contact modem check the following first:

  • Modem supports Fibre and VLAN Tagging
  • If you are choosing a fibre plan with speeds greater than 100Mbps then make sure the modem supports the higher speeds

Adjust the settings modem to the following settings:

  • Operating Mode: Ethernet WAN
  • Connection Type: Dynamic IP or IPoE or Automatic IP or DHCP
  • MTU or MRU: 1492 or 1500
  • VLAN or 802.1q: Enabled
  • VLAN ID: 10
  • 802.1p or VLAN Priority: 0
  • NAT: Enabled, Full Cone

Some of the settings above may have different names depending on the individual modem.

If you get stuck, you can call our Broadband support team on 0800 266 825.

VDSL compatible modems

Below you will find some of the modems we support along with instructions on how to set them up.
Huawei DG8245V DHCP Settings
Netcomm NF4V DHCP Settings
Netcomm NF18ACV Old Firmware DHCP Settings
Netcomm NF20 DHCP Settings
Skinny Huawei HG659b DHCP Settings
Spark Huawei HG659b DHCP Settings
Vodafone Huawei HG659 DHCP Settings
Spark or Arcadyan Smart Modem
TP-Link VR300

 

Modem not in the list?

The following modems are known to work with Contact broadband (we don't have guides available for every modem model) however other modems may work as well and we will continue to add to this list as more modems are confirmed as compatible. You can find the general settings required to set up other modems below.

 

Setting up a non-Contact modem

  • Modem supports VDSL and VLAN Tagging

Adjust the settings modem to the following settings:

  • Operating Mode: VDSL or PTM
  • PPP Protocol: PPPoE
  • PPP Username: user@contactenergy.co.nz
  • PPP Password: c0nt4ct-3n3rgy!
  • PPP Mode: Always On
  • VPI: 0
  • VCI: 110
  • VLAN or 802.1q: Enabled
  • VLAN ID: 10
  • 802.1p or VLAN Priority: 0
  • MTU: 1492 or 1500
  • Authentication Mode: PAP
  • NAT: Enabled, Full Cone

Some of the settings above may have different names depending on the individual modem.

If you get stuck, you can call our Broadband support team on 0800 266 825.

ADSL compatible modems

Below you will find some of the modems we support along with instructions on how to set them up.
Huawei DG8245V DHCP Settings
Netcomm NF4V DHCP Settings
Netcomm NF18ACV Old Firmware DHCP Settings
Netcomm NF20 DHCP Settings
Spark or Arcadyan Smart Modem DHCP Settings
TP-Link VR300

 

Modem not in the list?

The following modems are known to work with Contact broadband (we don't have guides available for every modem model) however other modems may work as well and we will continue to add to this list as more modems are confirmed as compatible. You can find the general settings required to set up other modems below.

 

Setting up a non-Contact modem

Check the following first:

  • Modem supports ADSL

Adjust the settings modem to the following settings:

  • Operating Mode: ADSL or ATM
  • PPP Protocol: PPPoA
  • PPP Username: user@contactenergy.co.nz
  • PPP Password: c0nt4ct-3n3rgy!
  • PPP mode: Always on
  • VPI: 0
  • VCI: 100
  • Multiplexing: VC-MUX
  • MTU: 1492 or 1500
  • Authentication Mode: PAP
  • NAT: Enabled, Full Cone

Some of the settings above may have different names depending on the individual modem.

If you get stuck, you can call our Broadband support team on 0800 266 825.