BYO modem is available for Fibre, VDSL and ADSL connections only. Wireless broadband and VoIP (home phone) connections need a Contact specific one.

Step 1: Get to know your Modem

Find the make and model of your modem from the modem itself, the guide that came with it or 
on the modem box.

Step 2: Check for Compatibility

You need to check for these two important things:

• Your modem supports Fibre
• Your modem supports VLAN tagging

How to do this:
Use your modem guide for instructions or if you don’t have one, check our list below to see if yours is there. If not, a Google search is your next option. Just type your make and model into the search bar followed by the word VLAN. Top tip: If the word VLAN pops up when you search you should be good with “VLAN tagging”.


Here is a list of modem setup guides

• Arcadyan Smart Modem Set up Guide
• Asus AC68U Setup Guide
• Asus Setup Guide
• Deco X55 Set up Guide
• Dlink Modem Set up Guide
• Fritzbox Modem Set up Guide
• Huawei DG8245V Set up guide
• Huawei HG659 Set up Guide
• Huawei HG659B- Set up Guide
• Netcomm NF18ACV  old-firmware Set up guide
• Netcomm NF18ACV Set up guide
• Netcomm NF20 Set up Guide
• Netgear Orbi Set Up Guide
• Netgear Set up Guide
• TP Link Set up Guide
• Vodafone Ultra Hub Set up Guide
• Xiaomi Mi AX3600 Set up guide
  
  

Step 3: Set up your modem

Do this step after getting your “plug in your modem” email from us.

Refer to your modem guide or Google search and adjust the modem settings to these:

• Operating Mode: Ethernet WAN
• Connection Type: Dynamic IP, IPoE (IP over Ethernet), Automatic IP, or DHCP
• MTU or MRU: 1492 or 1500
• VLAN or 802.1q: Enabled
• VLAN ID: 10
• 802.1p or VLAN Priority: 0
• NAT: Enabled, Full Cone

Note that some modem settings may have different names depending on the individual modem. There is no one size fits all unfortunately!

Need a hand?
We’d love to help. You can call our Broadband support team on 0800 266 825 Monday to Saturday.