Find the make and model of your modem from the modem itself, the guide that came with it or
on the modem box.
You need to check for these two important things:
How to do this:
Use your modem guide for instructions or if you don’t have one, check our list below to see if yours is there. If not, a Google search is your next option. Just type your make and model into the search bar followed by the word VLAN. Top tip: If the word VLAN pops up when you search you should be good with “VLAN tagging”.
Below you will find some of the modems we support along with instructions on how to set them up.
The following modems are known to work with Contact broadband (we don't have guides available for every modem model) however other modems may work as well and we will continue to add to this list as more modems are confirmed as compatible. You can find the general settings required to set up other modems below.
Do this step after getting your “plug in your modem” email from us.
Refer to your modem guide or Google search and adjust the modem settings to these:
Note that some modem settings may have different names depending on the individual modem. There is no one size fits all unfortunately!
Need a hand?
We’d love to help. You can call our Broadband support team on 0800 266 825 Monday to Saturday.
Find the make and model of your modem from the modem itself, the guide that came with it or
on the modem box.
You need to check for these two important things:
How to do this:
Use your modem guide for instructions or if you don’t have one, check our list below to see if yours is there. If not, a Google search is your next option. Just type your make and model into the search bar followed by VDSL VLAN. Top tip: If the word VLAN pops up when you search you should be good with “VLAN tagging”.
Below you will find some of the modems we support along with instructions on how to set them up.
The following modems are known to work with Contact broadband (we don't have guides available for every modem model) however other modems may work as well and we will continue to add to this list as more modems are confirmed as compatible. You can find the general settings required to set up other modems below.
Do this step after getting your “plug in your modem” email from us.
Refer to your modem guide or Google search and adjust the modem settings to these:
Note that some modem settings may have different names depending on the individual modem.
There is no one size fits all unfortunately!
Need a hand?
We’d love to help. You can call our Broadband support team on 0800 266 825 Monday to Saturday.
Find the make and model of your modem from the modem itself, the guide that came with it or
on the modem box.
You need to check for these two important things:
How to do this:
Use your modem guide for instructions or if you don’t have one, check our list below to see if yours is there. If not, a Google search is your next option. Just type your make and model into the search bar followed by ADSL.
Below you will find some of the modems we support along with instructions on how to set them up.
| Huawei DG8245V DHCP Settings |
| Netcomm NF4V DHCP Settings |
| Netcomm NF18ACV Old Firmware DHCP Settings |
| Netcomm NF20 DHCP Settings |
| Spark or Arcadyan Smart Modem DHCP Settings |
| TP-Link VR300 |
The following modems are known to work with Contact broadband (we don't have guides available for every modem model) however other modems may work as well and we will continue to add to this list as more modems are confirmed as compatible. You can find the general settings required to set up other modems below.
Do this step after getting your “plug in your modem” email from us.
Refer to your modem guide or Google search and adjust the modem settings to these:
Note that some modem settings may have different names depending on the individual modem.
There is no one size fits all unfortunately!
We’d love to help. You can call our Broadband support team on 0800 266 825 Monday to Saturday.