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Bring Your Own (BYO) modem settings

What modems are compatible?

We find most modems will work except those imported from overseas without readily available modem manuals, or if they’re too old. You may need to reprogramme a few things to meet technical requirements. Have a look in your modem manual or Google the modem make and model to find it online. Otherwise, click on the relevant modem link below.

Please note, we're unable to offer a VOIP (phone) connection with a non-Contact modem

Modem guides

Below you will find some of the modems we support along with instructions on how to set them up.

 ASUS
 ASUS DSL-AC68U
 DLink
 Fritzbox
 Netcomm NF18ACV-TP
 Netgear Fibre
 Netgear Orbi
 Skinny Huawei HG659b
 Spark Huawei HG659b
 Spark or Arcadyan Smart Modem
 TP-Link Deco
 TP-linkVR300
 TP-link
 Trustpower NF18ACV
 Vodafone HG659
 Vodafone Huawei HG659b
 Vodafone Ultra Hub
 Xiaomi MI AX3600

 

Modem not in the list?

The following modems are known to work with Contact broadband (we don't have guides available for every modem model) however other modems may work as well and we will continue to add to this list as more modems are confirmed as compatible. You can find the general settings required to set up other modems below.

 

Setting up a non-Contact modem

Before attempting to set up a non-Contact modem check the following first:

  • Modem supports Fibre and VLAN Tagging
  • If you are choosing a fibre plan with speeds greater than 100Mbps then make sure the modem supports the higher speeds

Adjust the settings modem to the following settings:

  • Operating Mode: Ethernet WAN
  • Connection Type: Dynamic IP or IPoE or Automatic IP or DHCP
  • MTU or MRU: 1492 or 1500
  • VLAN or 802.1q: Enabled
  • VLAN ID: 10
  • 802.1p or VLAN Priority: 0
  • NAT: Enabled, Full Cone

Some of the settings above may have different names depending on the individual modem.

If you get stuck, you can call our Broadband support team on 0800 266 825 though please be aware Omicron has impacted our wait times.

VDSL compatible modems

Below you will find some of the modems we support along with instructions on how to set them up.
Spark or Arcadyan Smart Modem
TP-Link VR300

 

Modem not in the list?

The following modems are known to work with Contact broadband (we don't have guides available for every modem model) however other modems may work as well and we will continue to add to this list as more modems are confirmed as compatible. You can find the general settings required to set up other modems below.

 

Setting up a non-Contact modem

  • Modem supports VDSL and VLAN Tagging

Adjust the settings modem to the following settings:

  • Operating Mode: VDSL or PTM
  • PPP Protocol: PPPoE
  • PPP Username: user@contactenergy.co.nz
  • PPP Password: c0nt4ct-3n3rgy!
  • PPP Mode: Always On
  • VPI: 0
  • VCI: 110
  • VLAN or 802.1q: Enabled
  • VLAN ID: 10
  • 802.1p or VLAN Priority: 0
  • MTU: 1492 or 1500
  • Authentication Mode: PAP
  • NAT: Enabled, Full Cone

Some of the settings above may have different names depending on the individual modem.

If you get stuck, you can call our Broadband support team on 0800 266 825 though please be aware Omicron has impacted our wait times.

ADSL compatible modems

Below you will find some of the modems we support along with instructions on how to set them up.
TP-Link VR300

 

Modem not in the list?

The following modems are known to work with Contact broadband (we don't have guides available for every modem model) however other modems may work as well and we will continue to add to this list as more modems are confirmed as compatible. You can find the general settings required to set up other modems below.

 

Setting up a non-Contact modem

Check the following first:

  • Modem supports ADSL

Adjust the settings modem to the following settings:

  • Operating Mode: ADSL or ATM
  • PPP Protocol: PPPoA
  • PPP Username: user@contactenergy.co.nz
  • PPP Password: c0nt4ct-3n3rgy!
  • PPP mode: Always on
  • VPI: 0
  • VCI: 100
  • Multiplexing: VC-MUX
  • MTU: 1492 or 1500
  • Authentication Mode: PAP
  • NAT: Enabled, Full Cone

Some of the settings above may have different names depending on the individual modem.

If you get stuck, you can call our Broadband support team on 0800 266 825 though please be aware Omicron has impacted our wait times.