At Contact, we believe that it’s good to be home and Fourth Trimester is one way we’re bringing this to life for our customers. It’s all part of our long term vision to create and contribute to a better New Zealand. From the homes and communities we live in, to the land and resources that future generations can enjoy.
Make sure you sign up to receive special offers from us via email. We often let our customers know about special offers ahead of everyone else, so they can get in first.
If you’re not a Contact customer, check our website regularly and follow us on social.
Due to overwhelming demand, all spots on our Fourth Trimester trial have been filled and the offer has now closed. For reference for our Fourth Trimester customers, the eligibility criteria for the trial are listed below:
Who’s not eligible?
We will be wiping the energy charges (excluding bottled gas) for three monthly bills in a row while on Fourth Trimester. Please note, the monthly bills will follow the standard monthly billing cycle though there could be occasions where the bill is for less than 30 days. If this occurs while on the Fourth Trimester, we will apply an additional credit on a subsequent bill which will be based on your average daily usage.
All electricity and piped gas charges within the three-month period is free. This includes daily charges and levies. This applies to both estimated and actual bills with no credits given for any estimated read which is adjusted afterwards.
Please note that:
The free period of energy will start on your next full billing cycle based on:
Your free period will end after the third full consecutive bill that the Fourth Trimester period applies to. We’ll send you an email reminder a couple of weeks beforehand, so you’ll have plenty of time to prepare.
While on Fourth Trimester, you’ll still receive monthly bills from us, however the energy charges (excluding bottled gas) will be wiped, so no payment is required. However, if you have broadband, bottled gas or outstanding debt, you’ll continue to be billed for this and payment is still required while on Fourth Trimester.
What happens to my plan after the free period ends?
Your plan will continue as at it did before Fourth Trimester, and you’ll still receive any associated benefits of that plan.
If you’re on Fourth Trimester when your fixed-term plan ends, we’ll let you know and give you all the details to choose another plan (with revised energy rates).
What happens to my energy rates after the free period ends?
Your energy rates will be the same as before Fourth Trimester, unless you are on an open-term energy plan where they’ll be subject to price changes that are part of our usual price review process or where your fixed plan ends during the Fourth Trimester, and you move onto another plan. Please see question below for more details.
What happens to my payments after the free period ends?
Sorry but no, the free period of energy will start on your next full billing cycle based on:
This will continue for three monthly bills in a row while on Fourth Trimester.
If you’re on an open term energy plan, you can choose to leave Contact at any time. Just note, if you leave or move house during the Fourth Trimester free period, it’ll cease to apply with no credits given for any remaining period.
If you’re on a fixed term energy plan, the terms of the plan still stand. If you decide to end the agreement with us before the plan end date, an early termination fee of $150 per installation control point (ICP) may apply. Please refer to your plan agreement for details.
Broadband and bottled gas are not included in the free period, so if you have one of these services, they will be charged monthly as usual. Outstanding debt repayments are also not included, so monthly debt repayments are still required during the period.
If you’re still unsure and would like to talk to someone about your bill, give us a call on our dedicated number: 0800 245 245 (please be aware our servicing levels are being impacted by Omicron right now).