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We’ve helped 1,000 families with three months free energy

It's a little help when it's needed most

All spots on our Fourth Trimester trial have been filled, so the trial is closed.

 

We’ve given three months of free energy to a thousand Kiwi families with newborns. It’s our way of helping the most vulnerable New Zealanders at a time when they need it most. And, at such a busy time in their lives, paying for energy is one less thing for new parents to think about.

 

If you’re one of our lucky Fourth Trimester customers and have a question, check out our FAQs or give us a call on 0800 245 245 (please be aware our servicing levels are being impacted by Omicron right now).

 

Be the first to know about future trials and offers - click here to find out how.

It’s good to be home

At Contact, we believe that it’s good to be home and Fourth Trimester is one way we’re bringing this to life for our customers. It’s all part of our long term vision to create and contribute to a better New Zealand. From the homes and communities we live in, to the land and resources that future generations can enjoy.

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Energy saving tips for new parents

It takes a lot of energy to raise a newborn. Like all those hot baths, daily washing cycles, plus cleaning absolutely everything in sight.

If you’re looking for some simple ways to help reduce your energy use and lower your bill, check out our energy saving tips.

Frequently asked questions

Fourth Trimester is our way of helping the most vulnerable New Zealanders at a time when they need it most. And at such a busy time in their lives, paying for energy is one less thing for new parents to think about. At Contact, we believe that it’s good to be home and Fourth Trimester is our way of bringing this to life for our customers.
We’re initially trialling Fourth Trimester with 1,000 customers to ensure they have a great experience before we consider rolling it out to a wider number of deserving Kiwis.

Make sure you sign up to receive special offers from us via email. We often let our customers know about special offers ahead of everyone else, so they can get in first.

You can do this via MyAccount or the Contact app:

  • click on ‘My Details’
  • then click on ‘Account Details’ 
  • then check the box ‘Send me special offers, energy saving tips and news by email’

If you’re not a Contact customer, check our website regularly and follow us on social.

FAQs for our Fourth Trimester customers

Due to overwhelming demand, all spots on our Fourth Trimester trial have been filled and the offer has now closed. For reference for our Fourth Trimester customers, the eligibility criteria for the trial are listed below:

 

Eligibility criteria:

  • Be a Contact customer.
  • Be a residential customer on electricity and/or piped gas.
  • Be expecting or have a newborn in the household (three calendar months either side of the baby’s due date/date of birth) and provide proof as noted below.
  • Be on a monthly billing cycle (if you receive a weekly or fortnightly bill, you’ll need to change to monthly billing before applying).
  • Provide us with an up-to-date email address.

 

Who’s not eligible?

  • PrePay, SmoothPay and ControlPay customers are not eligible for Fourth Trimester. However, if you’re on one of these payment options, you may be able to come off and then apply (subject to any credit check requirements). If you’re one of these customers, please give us a call on 0800 245 245 (please be aware our servicing levels are being impacted by Omicron right now).
  • Customers on collective, summary and multi-site billing arrangements are not eligible.
  • Customers who are in debt (those that have been sent a second credit reminder letter) are not eligible.

We will be wiping the energy charges (excluding bottled gas) for three monthly bills in a row while on Fourth Trimester. Please note, the monthly bills will follow the standard monthly billing cycle though there could be occasions where the bill is for less than 30 days. If this occurs while on the Fourth Trimester, we will apply an additional credit on a subsequent bill which will be based on your average daily usage.

All electricity and piped gas charges within the three-month period is free. This includes daily charges and levies. This applies to both estimated and actual bills with no credits given for any estimated read which is adjusted afterwards.

Please note that:

  • Broadband isn’t included.
  • Bottled gas isn’t included.
  • Outstanding debt is not included in your Fourth Trimester credit, so any outstanding debt will still need to be repaid.
  • If you leave or move house, the Fourth Trimester will end with no credits given for any remaining period.

The free period of energy will start on your next full billing cycle based on:

  • If you signed up to Fourth Trimester before the arrival of your baby: your three free months will start on your next full billing cycle after the due date you supplied us.
  • If you signed up to Fourth Trimester after the arrival of your baby: your three free months will start on your next full billing cycle following your application confirmation.

Your free period will end after the third full consecutive bill that the Fourth Trimester period applies to. We’ll send you an email reminder a couple of weeks beforehand, so you’ll have plenty of time to prepare.

While on Fourth Trimester, you’ll still receive monthly bills from us, however the energy charges (excluding bottled gas) will be wiped, so no payment is required. However, if you have broadband, bottled gas or outstanding debt, you’ll continue to be billed for this and payment is still required while on Fourth Trimester.

Regular payments:

  • If you have a direct debit set up, no payments will come out as your monthly bills will be zero, unless you have a charge that isn’t covered by the Fourth Trimester, such as broadband or bottled gas. Please note that after the free period ends, you may need to check with your bank that your direct debit is still in place, as they may have cancelled it due to inactivity.
  • Any automatic payments (not direct debit) that you have set up will continue during the free period unless you opt to cancel them. To do this, you will need to contact your bank. Just remember that you’ll need to contact them again at the end of the free period if you’d like to reinstate the automatic payments.

What happens to my plan after the free period ends?

Your plan will continue as at it did before Fourth Trimester, and you’ll still receive any associated benefits of that plan.

If you’re on Fourth Trimester when your fixed-term plan ends, we’ll let you know and give you all the details to choose another plan (with revised energy rates).

What happens to my energy rates after the free period ends?

Your energy rates will be the same as before Fourth Trimester, unless you are on an open-term energy plan where they’ll be subject to price changes that are part of our usual price review process or where your fixed plan ends during the Fourth Trimester, and you move onto another plan. Please see question below for more details.

What happens to my payments after the free period ends?

  • You will be billed for your energy usage monthly.
  • If you previously paid your bills weekly or fortnightly, you can choose to change back via My Account or the Contact app.
  • If you had a direct debit set up, you may need to check with your bank that this is still in place, as they may cancel it due to inactivity during the free period. If that’s the case, you’ll need to reinstate the direct debit by filling in the Direct Debit application form and emailing it to: help@contactenergy.co.nz or posting it to: Contact Energy, Free Post 113763, PO Box 624, Wellington 6140.
  • Any automatic payments (not direct debit) that you have set up will continue unless you opted to cancel them.
  • If you were previously on SmoothPay, you can reinstate this by filling in the SmoothPay application form and emailing it to: help@contactenergy.co.nz or posting it to: Contact Energy, Free Post 164487, PO Box 624, Wellington 6140. 
  • If you were previously on ControlPay, one of our call centre representatives will be in touch to help you reinstate this payment option.
  • If you were previously on PrePay, you can choose to reinstate this if you still meet the eligibility criteria. Please give us a call on 0800 245 245 (please be aware our servicing levels are being impacted by Omicron right now).
If you’re on Fourth Trimester when your fixed-term plan ends, we’ll let you know and give you all the details to choose another plan (with revised energy rates).
Unfortunately, you won't be able to take any remaining Fourth Trimester free period to your new house and we won’t give credits out for any remaining period.

Sorry but no, the free period of energy will start on your next full billing cycle based on:

  • If you signed up to Fourth Trimester before to the arrival of your baby: your 3 free months will start on your next full billing cycle after the due date you supplied us.
  • If you signed up to Fourth Trimester after the arrival of your baby: your 3 free months will start on your next full billing cycle following your application confirmation.

This will continue for three monthly bills in a row while on Fourth Trimester.

If you’re on an open term energy plan, you can choose to leave Contact at any time. Just note, if you leave or move house during the Fourth Trimester free period, it’ll cease to apply with no credits given for any remaining period.

If you’re on a fixed term energy plan, the terms of the plan still stand. If you decide to end the agreement with us before the plan end date, an early termination fee of $150 per installation control point (ICP) may apply. Please refer to your plan agreement for details.

If you’re on an open-term plan, you are still subject to any price changes as part of our usual price review process. We regularly review our customers’ prices and may choose to increase them based on a number of factors that will be determined at the time. The price increase is not associated with the Fourth Trimester offer.
There will not be any price increases associated with the Fourth Trimester offer. If you’re on an open-term plan, you are still subject to any price changes as part of our usual price review process. We regularly review our customers’ prices and may choose to change them based on a number of factors that will be determined at the time.
Your documentation in relation to the Fourth Trimester offer will be kept confidential by Contact. It will be stored securely and with limited access for a maximum of up to six months.

Broadband and bottled gas are not included in the free period, so if you have one of these services, they will be charged monthly as usual. Outstanding debt repayments are also not included, so monthly debt repayments are still required during the period.

If you’re still unsure and would like to talk to someone about your bill, give us a call on our dedicated number: 0800 245 245 (please be aware our servicing levels are being impacted by Omicron right now).