• Do you need gas or broadband as well? Consider any other services you need along with electricity
• Is your property a 4-bedroom house, a bach or an apartment? Think about how you’ll be using power there
• Have you thought about a plan with cheaper rates at certain times of the day? We have plans with free and cheaper rates at night
• Do you have an electric car you charge at home? You could recharge all night with a plan designed with electric vehicles in mind

If you’re already with us, you can sign into My Account and go to 'Change plan'. Here you’ll see all the plans you’re eligible for.

Billy and Powerswitch are independent energy plan comparison websites that can help you decide which power company is right for you.

You can check which plan you’re on by signing into My Account.

Here you’ll see the name of your current plan and any additional services that you have, like broadband or gas.

You can also find the name of your plan on your PDF bill. It is not shown on your digital bill.

To check if you are eligible for a certain plan, sign into My Account then select ‘Change plan’ from the main menu.

Here you’ll be shown the different plans available to you.

When you sign up for broadband, we’ll let you know what type of broadband is available where you live – fibre or wireless.

If you have an electricity account with us, the quickest and easiest way to check is to:

• sign in to My Account
• go to the main menu and select 'Change Plan'

Here you’ll be able to see what types of broadband are available to you based on your address.

If you’re not already with Contact, you’ll need to have your electricity with us before you can sign up for broadband. See details of all our current broadband offers and bundles.

Standard user plans have:

• a higher daily charge
• lower price per unit than low user electricity plans

If you use more than 8,000 kWh of electricity at your main home, you will generally be better off on a standard user plan. This increases to 9,000 kWh in some parts of the lower South Island.

You can check how much energy you’re using by viewing your usage graphs in My Account.

Low user plans aren’t available for holiday homes or businesses.

Think a low user plan might be better for you? Change user plan.

When you join an electricity company, you can choose between low user and standard user plans. This depends on how much energy you think you’ll use. Low user plans aren’t available for holiday homes or businesses.

Low user plans have:

• a lower daily charge which is capped by government regulations
• higher price per unit compared to standard electricity plans

You can choose a low user option on any of our residential plans.

If you use less than 8,000 kWh of electricity at your main home, you will generally be better off on a low user plan. This increases to 9,000 kWh in some parts of the lower South Island.

Note: If you’re on a plan that includes free usage, this will depend on how much power you use in the free period.

You can check much energy you’re using by viewing your usage graphs in My Account.

Think a standard user plan might be better for you? Change user plan.

The government is phasing out Low User regulations over a period of five years. From 1 April 2025, the cap on the Low User daily charge has increased from $1.20 /day to $1.50 /day (which is an increase of about $2.50 per week after GST). The cap will continue to rise by 30 cents/day each year until 2027, when the Low User regulations will be removed.

Phasing-out the regulations will see the maximum low fixed charge increase gradually over five years until it is about the same as the standard fixed charge. Generally, customers on a low user plan should also see their variable rates become more aligned to standard user variable rates during this time.

Below is the phase out approach:

Please note, these maximum charges are after the deduction of any discounts (if applicable).  

If you use less than 8,000 kWh of electricity at your main home, you will generally be better off on a low user plan. This increases to 9,000 kWh in some parts of the lower South Island. If you feel your user plan is no longer right for you, you can change your user plan. 

You can check to see if you’re a low user by signing into My Account. If you’re a low user, you’ll see it in the details of your current plan and services. Next to ‘Electricity’, it’ll either say Standard or Low.

See a full list of Contact's service fees.

A fixed daily charge appears on your bill as a ‘cents per day’ or ‘dollars per day’ amount. It is based on if you are a low or standard user and what meter setup you have.

It’s made up of things like meter rentals, overhead costs (including meter reading) and usually a fixed fee charged by network operators or lines companies. 

The price you pay per unit is based on the way your meter is set up. This is also called your tariff.

We can organise to change the amount you pay per unit. This means changing the way your meter is set up. There is a cost for this, and an electrician may need to do some work at your property first.

There’s a few different things that affect pricing, including how your meter is set up. This is called your tariff.

The price you pay per unit (kilowatt per hour) depends on:  

• where you live – different lines companies or networks in different regions have different ways of pricing
• how your meter is set up – some examples include Anytime, Night, All day economy and Night Boost
• whether you are a standard or low user

The way a meter is set up is usually decided by whoever built the property and is based on how the property is used. For example, the meter setup for a four-bedroom house with a garage will have a different meter setup to a one-bedroom flat.  

Different meter setups will have different unit rates. This will decide your final price in your selected plan.

We can organise to change your meter setup. There is a cost for this, and an electrician may need to do some work at your property first.

All our plans and prices for fibre and wireless.

At the moment, fibre installation is subsidised by the government and is usually free. In some cases, you may need to pay it is considered a “non-standard” installation. For example, if you live down a really long driveway. 

Before it is installed, your local fibre company will get in touch to arrange for a technician to meet at your house to talk through and agree on your installation plan. They will let you know if you’ll need to pay anything. 

All our plans and prices for wireless and fibre.

All about high bills or unexpected charges.

You’ve come to the right place to sort everything you need to know before you decide to join us. If you’ve still got questions, feel free to message us.

You’ll find answers to questions like:

• How do your plans work?
• What are low user and standard user rates?
• What if I move into a new place and it’s been disconnected?
• What if I’m moving to a new place but someone is still living there?
• What if I want to switch to you from another power company?

Other forms of ID we accept are:

• 18+ Kiwi Access Identification Card
• NZ or overseas passport that is current, or expired in the last 2 years (we require a copy of the main page only showing ALL the details including photograph/number/date of issue etc this can be copied or photographed)
• NZ Firearms Licence
• Student ID from a NZ educational institute
• Birth Certificate (if no other ID is available). If you have changed your name, you'll need to supply the documentation for this. For example, a marriage certificate or Deed Poll documents

Other forms of ID will need to be sent to us to be processed, you can send them here:

• Email - [email protected]
• Post - address the letter: attention Credit Solutions, Contact Energy PO Box 38721, Wellington Mail Centre, Lower Hutt 5045

Sometimes it can be hard to find the correct address in our national electricity registry, this can be because the data is out of date or does not match your postal address.

See information that will help us find the correct address.

It’s easy to change your plan in your account.

Find out more.

This depends on your current plan.

Find out how to check your plan information in MyAccount.

We’ll email you when your current plan is coming to end.  We’ll include details on how to choose a new plan. If you don’t choose a new plan, you’ll automatically switch over on to our Basic plan.

How to add a service

Get power, gas and broadband sorted for your new place.

This plan is no longer available to join. If you’re looking for cheaper power to charge your EV, check out Good Charge – it offers half price electricity rates between 9pm to 7am. If you're currently on our Dream Charge plan and have a question, please Contact Us. 

Recharge your batteries all night long, for half price between 9pm-7am every single night on our Good Charge plan.