You can access My Account for all your personal and small business electricity and natural gas accounts, apart from your Contact Rockgas LPG account and any PrePower accounts.
My Account isn't available to Commercial & Industrial customers on a Time of Use meter.
You can find your usage information by selecting "Usage" and then "View Usage".
The "Usage History" graph provides you with a monthly view of your usage (including your average daily spend).
If you've been with us a while, then you'll also be able to view your monthly usage compared to the previous year.
If you're on a smart meter, you may be able to drill down to daily and hourly information by using the "Current Usage" graph.
Just click on a month (bar) which will take you to the daily view, then select a day to view your hourly data.
Log into My Account and select "Billing and Payments" then "View Bills".
Just change the button so it's "On". As long as your bill hasn't already been issued, we'll arrange for it to be changed to email billing for your next one.Where do I find my bills, both recent and previous?
Your next meter reading date shows on the top right on the first page of your bill. Alternatively, go to "My Account", view "Account Summary" and then select "My Account Details".
Please note the read date is always approximate, it will usually be the date we give or 1-2 either side.
You can find this on page two of your bill, where you can also see how much energy you've used. Or, you can do it in My Account by selecting "view Bills" and check the "Bill Type" in the details section.
Yes, we can provide more details about your electricity consumption from the last two years. It’s simple to make a request, just send us an e-mail to let us know you’re after this information and we’ll come back and let you know what details we need from you. Once we have everything we need, results will be emailed to you within five business days. By doing so, we are meeting our obligations under the Electricity Industry Participation Code 2010 administered by the Electricity Authority.
Simply click on your badge below or search 'Contact Energy' in your app store and you're away.
Full terms and conditions are available to view here.
The app is required to be used over the Internet via data or wifi. Standard use of the app uses a minimal amount of data.