My Account is our online self-service platform giving you 24/7 access to view and change details of your energy account. With Online Services, it's easier to keep an eye on your account.
You can manage all your personal and small business electricity and natural gas accounts, including being able to:
And there a few more additional benefits:
It's easy to register, simply go to My Account and
1. Enter your email (this will become your username)
2. Account number and
3. Choose a password
Almost there. Once you have registered, we'll send you an email to activate your account. Click to activate and you're all set to manage your account.
You can access My Account for all your personal and small business electricity and natural gas accounts, apart from your Contact Rockgas LPG account and any PrePower accounts.
My Account isn't available to Commercial & Industrial customers on a Time of Use meter.
This is a great option that helps you avoid the paper bill fee*. It’s easy to set up. Simply log into My Account and select “Billing and Payments” then “View Bills”.
Next to the option “Receive all correspondence by email” switch the button to “On” and your next bill, as well as all other correspondence (where available), for the selected account number will arrive by email.
If you're experiencing issues receiving your bills on time, check your spam or junk folder, and also ensure your email address in your contact details in My Account.
If you have your bill handy, your next meter reading date shows on the top right on the first page of your bill.
Or if you are online, go to My Account, view "Account Summary" and then select "My Account Details".
Sometimes due to unforeseen events, our meter readers may be a day or two either side of the scheduled date.
If you have your bill handy, you can find this on page two of your bill. Locate where your electricity or natural gas charges are printed and here it will show the "Electricity Reading Type". Still unsure what you are looking for? No problem, check out our Bill Example for further explanation.
Or if you are online, go to My Account , view "Bills" and check the "Bill Type" in the details section.
Simply click on your badge below or search 'Contact Energy' in your app store and you're away.
By installing and using the Contact App, you agree to our Full Terms and Conditions of Use.
For Apple Users:
For Google Android Users:
Our Mobile App gives you 24/7 access to your energy account.
The features available differ depending on your individual account, including being able to:
Account2Account is an alternative to paying by credit or debit cards on our app. You can find the Account2Account payment option by clicking on Pay Bill and then Internet Banking.
It is available for the following NZ banks:
The Mobile App is required to be used over the Internet via data or wifi. Standard use of the app uses a minimal amount of data.