ESG Report | Customer | Contact Energy

Key metrics

	FY25	FY24	FY23	FY22	FY21	FY20
Net Promoter Score (NPS)	+28	+37	+41	+39	+31	+36
Energy sold (Electricity) GWh	5.3k	5.3k	5.1k	4.9k	5.1k	5.6k
Energy sold (Gas) GWh	588	661	713	780	780	838
Electricity & gas customers	59k	59k	57k	57k	52k	52k
Broadband customers	111k	101k	85k	70k	50k	24k
Mobile customers	13.4k	7.6k	N/A	N/A	N/A	N/A

Services to customers

	FY25	FY24	FY23	FY22	FY21	FY20
Electricity	✔	✔	✔	✔	✔	✔
Gas	✔	✔	✔	✔	✔	✔
Broadband	✔	✔	✔	✔	✔	✔
Mobile	✔	✔

Energy wellbeing

	FY25	FY24	FY23	FY22	FY21	FY20
New customers signed up following a credit-check, incl failed checks	92%	96%	96%	98%	N/A	N/A
Customers reconnected within 24 hours following a credit disconnection	94%	59%	58%	49%	53%	45%

More about us

About Contact

We are one of New Zealand’s largest energy generators and retailers. We have more than 650,000 customer connections with electricity, gas, broadband and mobile plans.

Sustainability

We're committed to preserving natural resources for future generations of Kiwis, maintaining balance every day.