Training & development
| FY24 | FY23 | FY22 | FY21 |
|---|
| Average hours per employee | 23.8 | 18.28 | 15.13 | 10.26 |
| Average spend per employee (NZD) | 1657 | 1147 | 587 | 386.5 |
Avergage hours of training undertaken by employees, by gender and employee category
| FY26 | Women | Men | Undisclosed |
|---|
| KMP | 4.0 | 2.0 | 0.0 |
| Other Execs / GMs | 2.0 | 4.0 | 0.0 |
| Senior Management | 1.7 | 2.1 | 0.0 |
| Other Managers | 3.3 | 3.8 | 4.3 |
| Non-Managers | 3.7 | 3.5 | 5.2 |
Executive Ownership
| FY23 | FY22 |
|---|
| CEO | 0.07 | 0.0015 |
| Average across other executive members | 0.22 | 0.13 |
Hiring
| FY26 | Women | Men | Undisclosed | Under 30 | 30 - 50 | Over 50 | Undisclosed | North Island | South Island | Undisclosed |
|---|
Total number of new employee hires
| 104 / 33%
| 209 / 66%
| 6 / 2%
| 73 / 23%
| 159 / 50%
| 87 / 27%
| 0 / 0%
| 246 / 77%
| 73 / 23%
| 0 / 0%
|
Percentage of open positions filled by internal candidates (internal hires)
| 141 / 53%
| 120 / 45%
| 3 / 1%
| 51 / 19%
| 148 / 56%
| 64 / 24%
| 1 / 0%
| 211 / 80%
| 53 / 20%
| 0 / 0%
|
| FY25 | FY24 | FY23 | FY22 | FY21 | FY20 | FY19 |
|---|
| Total number of new employee hires | 151 | 301 | 220 | 363 | 172 | 198 | 186 |
| Percentage of open positions filled by internal candidates (internal hires) | 55% | 36% | 47% | 41% | 45% | 49% | 56% |
Turnover
| FY26 | Women | Men | Undisclosed | Under 30 | 30 - 50 | Over 50 | Undisclosed | North Island | South Island | Undisclosed | Total turnover |
|---|
Total employee turnover rate
| 90 / 15.6%
| 84 / 11.4%
| 2 / 10.5%
| 60 / 32.3%
| 76 / 11.1%
| 40 / 8.9%
| 0 / 0%
| 137 / 12.7%
| 39 / 15.6%
| 0 / 0%
| 176 / 13.2%
|
Voluntary employee turnover rate
| 55 / 9.6%
| 49 / 6.7%
| 2 / 10.5%
| 44 / 23.7%
| 51 / 7.4%
| 11 / 2.4%
| 0 / 0%
| 79 / 7.3%
| 27 / 10.8%
| 0 / 0%
| 106 / 8%
|
| FY25 | FY24 | FY23 | FY22 | FY21 | FY20 | FY19 |
|---|
| Total employee turnover rate | 10.5% | 12.6% | 18.3% | 19.2% | 17.4% | 16.9% | 19% |
| Voluntary employee turnover rate | 6.7% | 9.8% | 13.7% | 13.4% | 11.8% | 12.5% | 12.1% |
Parental leave
Primary Carer Entitlement
Total number of employees entitled to parental leave, by gender.
| FY26 | Women | Men | Undisclosed |
|---|
| Permanent Employee | 569 / 100% | 755 / 100% | 22 / 100% |
| Fixed Term Employee | 15 / 100% | 18 / 100% | 1 / 100% |
| Total | 584 / 100% | 773 / 100% | 23 / 100% |
Parental leave usage
Total number of employees that took parental leave, by gender.
| FY26 | Women | Men | Undisclosed |
|---|
| Primary | 23 | 3 | 0 |
| Secondary | 1 | 18 | 0 |
| Total | 24 | 21 | 0 |
Return to work
Total number of employees that returned to work in the reporting period after parental leave ended, by gender.
| FY26 | Women | Men | Undisclosed |
|---|
| Primary | 25 | 5 | 0 |
Still employed after 12 months after return to work
Total number of employees that returned to work after parental leave ended that were still employed 12 months after their return to work, by gender.
| FY26 | Women | Men | Undisclosed |
|---|
| Primary | 8 | 5 | 1 |
Return to work and retention rates
Return to work and retention rates of employees that took parental leave, by gender.
| FY26 | Women | Men | Undisclosed |
|---|
| Primary returrn to work in FY26 - non leaver | 24 | 4 | 0 |
| Primary leaver in FY26 | 2 | 1 | 0 |
Basic salary ratio
Ratio of the basic salary and remuneration of women to men for each employee category, by significant locations of operation
| FY26 | North Island | South Island | Undisclosed |
|---|
| Male to Female Basic Salary Ratio | 1.3 : 1 | 1.5 : 1 | N/A |
Engagement
| FY26 | FY25 | FY24 | FY23 | FY22 | FY21 |
|---|
| Employee engagement score | 8.0 | 7.5 | 8.4 | 8.3 | 8.2 | 7.7 |
| Response rate | 90% | 85% | 82% | 83% | 86% | 86% |
| Employee coverage | 100% | 100% | 100% | 100% | 100% | 100% |
Engagement surveys are undertaken internally three times per year and open to all employees. Contact's overall employee engagement score is based on the average score given by survey respondents in response to the main engagement questions.
