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Terms and Conditions

It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.

Important notice regarding Rockgas Terms and Conditions:

The Sale and supply of Rockgas LPG Terms and Conditions and the Supply of Reticulated LPG Terms and Conditions are changing. For new customers, these terms and conditions are effective immediately, and for existing customers they take effect on 1 August 2019.

 

The Contact Energy Limited General terms and conditions for residential and business customers contain terms and conditions related to reticulated LPG supply which will be updated in light of the changes.

 

What’s changed?

 

For customers with cylinder or bulk supply:

  • The good news is, very little changes for you.
  • The Terms and Conditions, as well as our contact details, have been updated to reflect that Rockgas Limited is no longer owned by Contact Energy Limited. 
  • There are still some things that Rockgas needs to share with Contact, so we’ve updated the privacy sections to make it clearer how we’ll use and share your personal information.
  • We’ve clarified that changes to the Terms and Conditions, as well as any price changes, need 30 days’ notice, and expanded on the notice section.
  • If you’re on a fixed term agreement with us, we’ve clarified how we’ll calculate any damages if you terminate the agreement early. 

For customers with reticulated supply:

  • Again, very little has changed. We have based these on the Terms and Conditions that you had with Contact before Rockgas was sold.
  • These terms are no longer combined with your electricity terms. We’ve taken out all the stuff that related to electricity, but a large proportion of the Terms and Conditions around supply, metering and payment will carry on just the same.
  • There are still some things that Rockgas needs to share with Contact and any service providers, so we’ve updated the privacy sections to make it clearer how we’ll use and share your personal information.
  • If you’re on a fixed term agreement with us, we’ve clarified how we’ll calculate any damages if you terminate the agreement early. We have also outlined what will happen if it’s not commercially viable to connect or keep you connected to a reticulated network.

We’ve updated all our contact details, and modernised the notice section.    If you have any questions in relation to any changes, please e-mail the team at LPGenquiries@rockgas.co.nz


(If you wish to see previous communication about the change of Contact Energy Limited ownership of Rockgas Limited please click here.)

Complaints

Contact Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.