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Terms and Conditions

It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.


Important notice regarding Contact’s general terms and conditions

The Contact general terms and conditions for residential and business customers (“General Terms and Conditions”) are changing. For new customers these General Terms and Conditions are effective immediately, and for existing customers they take effect on 16 December.

The General Terms and Conditions have been updated to remove terms and conditions relating to reticulated LPG (now supplied by Rockgas), and to clarify and update certain sections.


Contact Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.