It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.
General terms and conditions for residential and business customers (effective 17 March 2015, updated 20 March 2017)
*For Kapiti, Manawatu, Counties, and Hawkes Bay regions, the 10% standard PPD, DualEnergy 15% PPD (Buddy Up) and Online OnTime 22% PPD (The Special) is not available to new customers or customers who move house within these regions.
*For those customers who recently came off a PowerSure plan, these terms and conditions apply to your prompt payment discount.
Power Fairy Fixed 2017 Terms (Plan end 31 December 2017)
Contact Rockgas LPG (bottled and bulk) terms and conditions (effective 17 March 2015, updated 20 March 2017)
Distributed Generation terms and conditions - Pre 1 June 2016
Our distributed generation (DG) terms and conditions are changing for new customers, and take effect on 1 June 2016. For those customers who are already DG customers, or are in the process of becoming DG customers, we’ll be in touch in the near future to let you know what this means for you, and when the new terms and conditions will apply to you.
Distributed Generation terms and conditions - Effective 1 June 2016
Contact Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.