Terms and Conditions

From 1 April, our general terms and conditions (see below) and privacy policy will be updated. These changes are minor updates to incorporate the EA Consumer Care Obligations, and to keep our terms and privacy policy aligned with industry practice. The changes also support the needs of vulnerable and hard to reach customers.

It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.

For other terms and conditions, please contact us

Contact Mobile plans

Contact Mobile General Ts and Cs
Contact Mobile Plan Special Ts and Cs
Contact Mobile Roaming Ts and Cs

Business plans

Contact business plan special terms and conditions

Rockgas supply of reticulated LPG terms and conditions

Rockgas bottled gas

Rockgas LPG (Bottled and bulk)

Billing and payments

Contact PrePay

SmoothPay

ControlPay

Weekly Fortnightly Billing

Direct Debit

Mobile apps

Contact app

Rockgas LPG ordering mobile app

Alternative energy or distributed generation

Distributed generation

Fourth Trimester

Fourth Trimester Terms and Conditions 2024

Promotional Offers

$200 Broadband and $200 Mobile Credit Offer Terms and Conditions - New & Existing Customer

$100 Welcome Credit Offer Terms and Conditions – New Customer WELCOME100 (expired)

$300 Broadband Credit Offer Terms and Conditions – New & Existing Customer CONTACT300 (expired)

6 Months Half Price Mobile Offer Terms and Conditions - New & Existing Customer (expired)

Bill account credit give away August 2024 (expired)

$300 Electricity and Gas Credit Offer Terms and Conditions - New Customer GAS300 (expired)

Friend get Friend Terms & Conditions (expired)

Complaints

Contact Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.