Let's get you that energy credit - because leaving a credit behind is like leaving fries at the bottom of a bag.
Here's some important things to know:
We understand this is a little niggly, drop us a message if you need a hand.
If you're new to Contact, why not check out our Good Plans that offer free or discounted power periods?
Already on an electricity plan with us? You're good to go!
Already an existing Contact Energy customer?
To Add Broadband
To Add Mobile
New customers
To Add Broadband
To Add Mobile
When will I get my energy credit?
If you add broadband or mobile services, the credits will appear as four $50 energy credits across your next four energy bills once your broadband service is connected or mobile SIM card is activated within 30 days.
They will appear as $43.48 excluding GST on your PDF bill and $50 including GST on your digital bill.
If both broadband and mobile services are added, your monthly energy bills will reflect two separate credits of $50, totalling $100 per month.
If you cancel your new broadband or mobile service within the first four months after joining then you will not receive any further credits.
Broadband is not available without electricity. You must have at least your residential electricity with us at the same address to go, and remain, on our broadband product. You must have an electricity account to receive the credit for adding mobile services.
For independent complaint or pricing advice, click here. UDL & Powerswitch can help.
To read our Residential Consumer Care policy on how we'll keep you safe and connected, click here.