Take up to $300 off your winter energy bills

Signing up takes just a few minutes. We’ll then courier a physical SIM to you or generate your eSIM so you can get connected right away.

The physical SIM should arrive within normal courier times, approx 3-7 working days depending on where you live. You’ll receive an shipping email notification once its on its way.

The eSIM QR code will be available after you checkout and also in the Order History section of your account.

Just sign up with us and when you insert your new Contact SIM, or scan your eSIM QR code for the first time, you’ll be asked for some details to help us transfer your number across.

Helpful tip! Make sure the details you enter exactly match the details you have linked to your account with your old provider. Any differences in account name, phone number, type of service, or any other details, could lead to a delay in your number being transferred.

Whether you’ve selected a physical SIM or an eSIM, you'll then need to put your old SIM back into your phone or select your old eSIM setting, so you can approve the transfer via an automated text, which should arrive within 15 minutes.

Once you have approved the transfer, you can put your new Contact SIM back into your phone, or switch profile to use your new eSIM. 

If you are looking to get a new phone number with Contact then you'll need to cancel your service with your current provider. Your current provider will also be able to confirm if there are any remaining costs or fees to be paid.  Once you have a confirmed end date for your service, just scan your new eSIM or pop your new Contact SIM in your phone on that day to get set up. You will only be charged for your new plan once you've set up your SIM. 

If you are bringing an existing number with you to Contact, then you will be prompted to do this during SIM set up. Once you have requested transfer of your number and this has been confirmed, your old service will be cancelled. There's no need to get in touch with your current provider directly, but any outstanding fees will still need to be paid.

When you take out any Contact mobile pay monthly plan, you can invite up to four other Contact mobile customers to join you in a Group and if they are on the same plan as you then they’ll pay $25/month for their plan.

Set up a Group and start inviting your favourite people to join you, or join an existing Group set up by another Contact mobile customer.

If you're a new Contact mobile customer then you'll be able to join a Group once you've activated your new SIM. This means your first bill will be for the full price of your plan, with your monthly plan price then changing to $25/month from your second billing cycle onwards.

Contact mobile customers with a Medium or Large plan can be in a Group. You don't even have to live at the same address as the rest of your Group. If you have a Medium or Large plan then you can Group up and start saving!

If you joined Contact mobile on a Small plan before 29/1/24, then you can still Group up and save with other customers who also joined on a Small plan before that date.