Yes, you can take advantage of this special broadband price while remaining on your current plan. Simply add broadband to your account through ‘My Account’ via the website or app.
- Broadband from just $59.99/mth when you add it to any existing power and gas plan.
- Broadband from just $64.99/mth when you add it to any existing power plan.
Prices include GST and are for Fast Fibre connections only.
How to add broadband to your account:
Alternatively, if you’re an existing customer on an open term plan then you can change to the Broadband Bundle plan.
We’d love to have you join our broadband family. As long as you have your residential electricity account with us at the same address, you should be good to go.
There are a few exceptions where we can’t supply your broadband:
Also, if you’re already with us, any overdue debt you have will need to be cleared.
If you sign up online, when you put you address in you’ll quickly know if broadband can get to you. The answer will usually be yes, but things like the distance from the network’s equipment or it’s capacity can mean it’s not available. For signs up over the phone, our team can easily find this information out for you too.
Once you’ve signed up, sit back and relax, we will get the ball rolling for you.
You’ll get an email within three days confirming your details and order number. We’ll also let you know what dates you’re scheduled to be connected. This will depend on what service you’ve asked for.
If your property has had fibre before, it all gets done remotely and you can expect to be connected within ten days after you sign up (though hopefully a bit quicker).
If you've never had fibre, there’s a few extra steps to get you up and running as a technician will need to visit. It will be all worth it though for that faster internet connection!
During installation, the technician will get everything set up outside first. Next, they attach a box on a wall inside your property - this is called an Optical Network Termination (ONT). Once the technician has confirmed your service is up and running, you can plug your modem into the ONT and your connection should be ready to use!
Your modem is sent three days before your connection date. You’ll get an email when it is on its way along with a tracking number.
In most cases, the connection is done remotely. If a technician needs to visit, we’ll let you know. Your modem is sent three days before your connection date. Just hang onto it until we tell you the connection has been completed.
Once it’s done, we’ll send you a confirmation email. Then you’ll need to set up your modem (instructions will be included in the box, or you can find them here). It may take a while for the modem to install, but within two hours you should be up and running with your internet.
Here’s a guide for when you need to gain consent for fibre and what type:
For more information, visit your Local Fibre Company’s website:
There may be a small amount of down time in your services while the technician is in the process of switching your fibre service over to Contact (for example, while the ONT is being configured or while you are connecting your new modem). However, this should be no longer than 15 minutes.
Unless you’re setting up a new fibre broadband connection, then probably not. Most connections happen remotely, however in some circumstances a technician will need to visit the property. They’ll contact you to arrange a date for the installation. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number.
If your connection date is more than two days away we can look at rescheduling this for you, no problem. We’ll just need to check if there is a tech available to do the work.
If you have requested to transfer your existing services over to Contact, there's no need to contact your current provider. They will automatically be notified once we have requested to transfer your services.
We do recommend checking in with your current provider prior to requesting to transfer your services to ensure you are not locked into a contract and/or you are made aware of any associated cancellation charges.
Simply let us know and we can arrange an alternative (ADSL/VDSL) while you wait. Call our broadband support team on 0800 641 502.
There are a number of reasons an installation could be considered complex, particularly if you’re getting fibre installed for the first time. For example, the installer can’t use the existing underground pipes or overhead lines, so they may need to dig a new trench. If you’re in a multi dwelling, perhaps your building’s construction will make the install tricky. Or in some cases, further groundwork beyond your boundary may need to be finished first. Occasionally this may take several days to finish.
All LFC’s will install a certain amount of fibre to your house for free (200 metres in most areas), however if more complex work is needed, the installer will discuss any impacts or additional costs with you before starting work. You can choose to go ahead as planned or simply let us know if you want to cancel.
We’ll send you a free modem to use with your Contact Broadband service ($14.99 postage and handling applies).
If you would like to use your own modem you are welcome to but you may need to reprogramme a few things to meet technical requirements. Also, we may not be able to offer remote troubleshooting assistance if you use your own modem and some may not work with our service unfortunately.
Your modem is sent three days before your connection date. You’ll get an email when it is on its way along with a tracking number.
Yes, you can get a replacement modem. Please get in touch with us to arrange this.
For help setting up your modem
Yes, your modem definitely needs a little TLC. It’s important to put it in the right place for optimal operation. (i.e., think buffering/drop out internet issues if you choose the wrong spot.) These are some places to avoid putting your modem:
Yes (if it’s available in your area). If you want to upgrade to fibre, it’s best to sign up to Contact now with the service you are currently using (e.g. VDSL/ADSL) and we’ll start the upgrade from there. That way you're online now rather than waiting for your LFC to come and do the installation.
TIP: If you’re already with another broadband provider, we’ll need to know the account number you have with them, so please have this handy when you sign up.
Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science.
A few factors can slow things down. It could be the connection from the road into your property, a modem issue (like where it’s placed in your house) or maybe how the connection is set up. The whole tribe using devices at the same time can affect the speed too.
If you are on a fibre connection, you should be getting a download speed of at least 75% of what you signed up for over Ethernet . For example, if you chose the Fibre 100/20 plan, you should be getting a download speed of 75 megabytes per second (mbps) over Ethernet.
The best way to do an accurate speed test is by completing a quick speed test. We recommend using www.speedtest.net and make sure you are using “Devoli” as the selected server to get the most accurate result. You will need to have your device plugged in via the ethernet cable (which came with your modem).
Check our troubleshooting page.
Standard Local Rates are shown below. View our International rates.
Standard Local RatesType | Charge (per min) |
Directory | $0.55 |
Fixed | $0.00 |
IntDirectory | $0.55 |
Internet | $0.00 |
Local | $0.00 |
Mobile | $0.17 |
MsgExchange | $0.00 |
Service Call | $0.00 |
TollFree | $0.00 |
TollFree Mobile | $0.00 |
For the past 25 years I have never had any issues with contact n hope in future I will have no issues too. more
The operator was very kind and helpful. She made things become a breeze. Highly recommended! more
customer service is very good. always helpful. more
Excellent service and advice more
Very good experience and I never give 10! more
My phone calls and emails with contact have been clear and helpful. It was also really easy to sign up online more
i find your staff helpful and very professional more
I think your rates are good and love the cheaper petrol more
The customer service staff at contact energy are very kind and helpful to all my needs. more
...Contact is an awesome power provider...Contact Customer service team are friendly, kind, prompt and very helpful. more
Been with contact for nearly 8 years and very happy with the service provided. more
I have always been satisfied with the service and customer service received from Contact. Your call centre staff answer the phone promptly and are easy to understand. more
I've always had good service from Contact and have found them easy to get hold of. more
The app is easy to use, no trouble when I ring with an enquiry more
Easy website to navigate, and the application process was nice and straightforward. Customer service were quick to get back to me, even on the weekend. more