Yes, you can take advantage of this special broadband price while remaining on your current plan. Simply add broadband to your account through ‘My Account’ via the website or app.
- Broadband from just $59.99/mth when you add it to any existing power and gas plan.
- Broadband from just $64.99/mth when you add it to any existing power plan.
Prices include GST and are for Fast Fibre connections only.
How to add broadband to your account:
Alternatively, if you’re an existing customer on an open term plan then you can change to the Broadband Bundle plan.
We’d love to have you join our broadband family. As long as you have your residential electricity account with us at the same address, you should be good to go.
There are a few exceptions where we can’t supply your broadband:
Also, if you’re already with us, any overdue debt you have will need to be cleared.
When you sign up over the phone, our team will quickly take a look to see if broadband can be supplied to your address. The answer will usually be yes, but things like distance from the network’s equipment or its capacity can mean it’s not available.
Once you’ve signed up, sit back and relax, we will get the ball rolling for you.
You’ll get an email within three days confirming your details and order number. We’ll also let you know what dates you’re scheduled to be connected. This will depend on what service you’ve asked for.
You will need to test your BYO modem prior to your connection date to ensure the power light comes on. If you have asked for Contact to provide a modem, as long as there are no courier delays, it should arrive before your connection date.
In most cases, the connection is done remotely. If a technician needs to visit, we’ll let you know.
Once it’s done, we’ll send you a confirmation email. Then you’ll need to set up your modem. If you need a hand, look for instruction manuals for most modems here.
Here’s a guide for when you need to gain consent for fibre and what type:
For more information, visit your Local Fibre Company’s website:
There may be a small amount of down time while the technician is in the process of switching your fibre over to Contact (for example while the ONT is being configured or while you are connecting your modem). This should only take 15 minutes.
Unless you’re setting up a new fibre broadband connection, then probably not. Most connections happen remotely, however in some circumstances a technician will need to visit the property. They’ll contact you to arrange a date for the installation. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number.
If your connection date is more than two days away we can look at rescheduling this for you, no problem. We’ll just need to check if there is a tech available to do the work.
If you have requested to transfer your existing services over to Contact, there's no need to contact your current provider. They will automatically be notified once we have requested to transfer your services.
We do recommend checking in with your current provider prior to requesting to transfer your services to ensure you are not locked into a contract and/or you are made aware of any associated cancellation charges.
There are a number of reasons an installation could be considered complex, particularly if you’re getting fibre installed for the first time. For example, the installer can’t use the existing underground pipes or overhead lines, so they may need to dig a new trench. If you’re in a multi dwelling, perhaps your building’s construction will make the install tricky. Or in some cases, further groundwork beyond your boundary may need to be finished first. Occasionally this may take several days to finish.
All LFC’s will install a certain amount of fibre to your house for free (200 metres in most areas), however if more complex work is needed, the installer will discuss any impacts or additional costs with you before starting work. You can choose to go ahead as planned or simply let us know if you want to cancel.
We offer both options. Bringing your own modem (“BYO”) is a good idea as you can get connected faster than waiting for a Contact one to be delivered. Check here to see which BYO modems are compatible.
If you don’t want to BYO modem, no problem, we can provide one for you. A $14.99 postage and handling cost applies.
Please note, we're unable to offer a VOIP (phone) connection with a BYO modem. If you’re after VOIP, please choose the Contact provided modem option when you sign up for broadband.
For help setting up your modem:
Yes, your modem definitely needs a little TLC. It’s important to put it in the right place for optimal operation. (i.e., think buffering/drop out internet issues if you choose the wrong spot.) These are some places to avoid putting your modem:
We know that some customers may need extra Wi-Fi coverage in their homes to make sure they have the best experience when using the internet. For example, large homes with rooms a long way from the primary modem may need extra units for an extra boost. Certain building materials in your home can cause issues for Wi-Fi too so additional units may be needed to combat this.
These can be purchased for the amounts below which will be added to your Contact account. Simply do that here.
Number of units | Price (Incl GST, postage and handling) |
1 | $160 |
2 | $325 |
3 | $475 |
If you have one of our existing TP-Link (Deco) modems already, then extra units are preconfigured to plug in and go. Just put them in poorer quality areas of your house, and you’re away.
For customers with a different modem or starting afresh with no modem, you’ll need to buy at least two units if want the benefits of better Wi-Fi coverage in your house. This is because your current one may not be compatible.
For a more extensive run down on how these units can help, click here.
Yes (if it’s available in your area). If you want to upgrade to fibre, it’s best to sign up to Contact now with the service you are currently using (e.g. VDSL/ADSL) and we’ll start the upgrade from there. That way you're online now rather than waiting for your LFC to come and do the installation.
TIP: If you’re already with another broadband provider, we’ll need to know the account number you have with them, so please have this handy when you sign up.
Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science.
Broadband speeds can vary and it’s important to know what to look out for. Things that slow things down might include:
The best way to do an accurate speed test is by completing a quick speed test. We recommend using www.speedtest.net and make sure you are using “Devoli” as the selected server to get the most accurate result. You will need to have your device plugged in via the ethernet cable (which came with your modem).
Check our troubleshooting page.
Standard Local Rates are shown below. View our International rates.
Standard Local RatesType | Charge (per min) |
Directory | $0.55 |
Fixed | $0.00 |
IntDirectory | $0.55 |
Internet | $0.00 |
Local | $0.00 |
Mobile | $0.17 |
MsgExchange | $0.00 |
Service Call | $0.00 |
TollFree | $0.00 |
TollFree Mobile | $0.00 |
The Service and rewards that come from being a customer of Contact Love the TV ads have to watch and loved the add before the dog" ad. Service with my accounts and timeliness to pay . Love being with you Have a good day to whomever this reaches. more
I have always found Contact and Empower before the name change, is probably the cheapest power company. The discount for emailed bills and smooth pay is great. I also love the 30 cents off a liter every month wonderful especially now with the cost of fuel. more
My previous provider disconnected the broadband earlier than expected. I was in the process of changing over to Contact. I called Contact to get me connected asap and true to their word, I was connected within 90 mins of my call. Excellent customer service! Thank you and keep up the good work. more
it has been an easy transition. Further, my 99yr old mother has been with you for more than a year with few issues, quickly resolved by good help desk staff more
I was so happy to hear about the fourth trimester offer and be fortunate enough to receive the free power for 3 months. It's very timely as we have been enjoying a long hot summer but it's been necessary to run the aircon frequently, and with all the extra laundry that comes with a new baby it's good to know we don't have to worry about getting huge power bills during this period. Thanks for being awesome and cutting new parents break! more
My neighbour is with a competitor of yours. The only way he can keep up with his useage is by reading the outside meter. I find signed up with my account gives me everything I need to know by logging in. With DD 17th of each month, it is an easy transaction more
The reply I got was very comprehensive. They even went above and beyond to suggest I use the low user account instead! more
The information supplied was very helpful & the amount of information received far exceeded my expectations as far as a response was concerned. more
As a power provider , Contact are very quick to help and communicate with their customers. I think your prices are competitive and are willing to help customers figure out what plan is best for them. I can't recommend a friend and get $100 as all my friends are with Contact already - very smart friends. I've already done the work. more
My most recent experience with Contact was excellent and staff were more than happy to offer prompt assistance. more
The lady that answered and helped me through my query was very professional and friendly. She took time to listen and was able to solve what I was concerned about. She made me feel satisfied at the end of our conversation. Thank you for your great service to the community! more
The staff is very nice.I told him I am not very good at English and he spoke very slowly and clearly to help me to understand well more
Internet connection took as long as you said it would and it's operating. Job done more
I have been with Contact now for some time and value being able to talk to a human being when I have queries. If I email I get prompt responses and clear messages back. I have recommended you to others because I feel confident that their interests will be met. more
Because your prices are competitive and the change over was very straightforward more