There will be some delays with modem deliveries and new connections but our fibre companies are prioritising new connections and faults. Once your modem has been sent, you will receive the courier tracking details in an email from us. You will continue to receive emails from us with your connection date.
If this is a fibre to fibre connection and you have received confirmation of receipt from us, it is likely this will continue to be processed. You will receive emails confirming your modem has been sent and your connection date.
If this is a copper to fibre upgrade and you have not yet contacted your current supplier to let them know of the change, we highly recommended you don’t. We are unable to guarantee new connections through Contact at this stage so suggest staying put with your supplier to keep your internet active.
If you have contacted your current supplier to cancel, we recommend you try and contact them ASAP to reverse the cancellation. We cannot guarantee any new connections but you may be able to stay connected with your old supplier.
Copper to fibre upgrades are not currently being prioritised by our local fibre companies. For connections that require a technician, these are unable to be completed at this time. You will remain on your current plan until we are able to undertake connections again.
With the new COVID-19 restrictions in place, we are unable to process any new broadband connections at this time. We apologise for any inconvenience this may cause and we hope to be able to change this soon.
Check our troubleshooting page.
Standard Local Rates are shown below. View our International rates.Standard Local Rates
|Type||Charge (per min)|