You can go on Contact broadband if you have your residential electricity account with us at the same address.
Broadband is not available:
Once you’ve signed up, sit back and relax, we get the ball rolling for you.
Within 3-5 working days you’ll get an email from us telling you the date when your broadband will be connected. If a technician is required to visit the property, we’ll let you know, otherwise it all gets done remotely. Your modem is sent 3 days before your connection date. Just hang onto the new modem until we tell you the connection has been completed.
Once the connection has been completed, we’ll send you a confirmation email. You’ll then need to set up your modem (instructions will be included in the box, or you can find them here). It may take a while for the modem to install, but within 2 hours you should be up and running.
The connection will take a minimum of ten working days. If you rent, live down a right of way or in a multi-dwelling unit and want to install fibre, things will take a little longer. This is because you’ll need to get consent.
If you already have consent, your Local Fibre Company (LFC) will be in touch to arrange an appointment to get started. If you don’t and would like to find out more, visit chorus.co.nz where you’ll find super helpful information about the process.
Unless you’re setting up a new Fibre broadband connection, then probably not. Most connections happen remotely, however in some circumstances a technician will need to visit the property. They’ll contact you to arrange a date for the installation. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number.
If your connection date is more than 2 days away we can look at rescheduling this for you, but it’s down to technician availability.
Simply let us know and we can arrange an alternative (ADSL/VDSL) while you wait. Call our broadband support team on 0800 401 373 or email email@example.com.
There are a number of reasons an installation could be considered complex. For example, the installer can’t use the existing underground pipes or overhead lines, so they may need to dig a new trench. If you’re in a multi dwelling, perhaps your building’s construction will make the install tricky. Or in some cases, further groundwork beyond your boundary may need to be finished first.
Occasionally a complex installation may take several days to finish. The installer will discuss this with you and agree on any impacts or additional costs prior to commencing work. In that event, we will advise you before proceeding and you may choose to cancel the order.
We’ll send you a free modem to use with your Contact Broadband service. Please note that if you sign up after 16 August 2020, you may be charged a $14.99 postage and handling fee.
If you would like to use your own modem you are welcome to but please note you may need to reprogram a few things to meet our technical requirements. Also, we may not be able to offer remote troubleshooting assistance if you use your own modem.
Yes, you can get a replacement modem. Please get in touch with us to arrange this.
For help setting up your modem
It’s important that modem is placed in the right environment so it operates as efficiently as possible. Here are our top tips:
Check our troubleshooting page.
Standard Local Rates are shown below. View our International rates.Standard Local Rates
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Easy to set up and friendly service, highly recommend
Really easy to deal with, never any issues
Looking out for my best interest with regards to the account and services
Because I honestly think you are the best electricity supplier and so easy do deal with
Good pricing and ready to deal with. Any queries are responded to quickly
When I signed up with contact it was a very simple process & they’ve been so easy to deal with since more
When I signed up with contact it was a very simple process & they’ve been so easy to deal with since
Contact has always supplied an excellent service and been readily available to answer queries.
Good value for the price, quick answer from the staff
Been with you for over 10 years. Never had problems and your customer service is top notch
I've been with contact for over 40 years and will continue because of the great service.
Excellent reporting, competitive pricing, dependable - consistent
Been with you for nearly 7 years with excellent service and no issues. Plus I appreciate the monthly reward for my petrol. more
Been with you for nearly 7 years with excellent service and no issues. Plus I appreciate the monthly reward for my petrol.
Wonderful company with great customer service across the board. No issues.