Oops... No content has been passed

Save on internet with
our Broadband Bundle plan

Unlimited internet. Incredible value.

Group 11Created with Sketch.

Simple

Make life simpler by combining your energy, broadband and phone services on one account.

No limits

Our plans don't cap how much data you can use. That means you can stream, download and play to your heart's content.

Cancel anytime

No locked-in contract means no early cancellation fee. You can switch your plan or cancel anytime. Nice.

Frequently asked questions

Yes, you can take advantage of this special broadband price while remaining on your current plan. Simply add broadband to your account through ‘My Account’ via the website or app.

- Broadband from just $59.99/mth when you add it to any existing power and gas plan.

- Broadband from just $64.99/mth when you add it to any existing power plan.

Prices include GST and are for Fast Fibre connections only.

 

How to add broadband to your account:

  1. Register or sign in to your online account ‘My account’ or do it on our app
  2. Go to 'My Property'
  3. Click 'Add Broadband'

Alternatively, if you’re an existing customer on an open term plan then you can change to the Broadband Bundle plan.

Do it all on the app

Don’t have the Contact app? Download it below.

Google Play BadgeApp Store Badge

We’d love to have you join our broadband family.  As long as you have your residential electricity account with us at the same address, you should be good to go.

There are a few exceptions where we can’t supply your broadband:

  • If you’re on on PrePay or Bach plan.
  • Customers on weekly or fortnightly billing.
  • If you have a Time of Use meter.
  • Business customers

Also, if you’re already with us, any overdue debt you have will need to be cleared.

When you sign up over the phone, our team will quickly take a look to see if broadband can be supplied to your address. The answer will usually be yes, but things like distance from the network’s equipment or its capacity can mean it’s not available.

What happens once I've signed up?

Once you’ve signed up, sit back and relax, we will get the ball rolling for you.

You’ll get an email within three days confirming your details and order number. We’ll also let you know what dates you’re scheduled to be connected. This will depend on what service you’ve asked for.

 

For fibre connections:

You will need to test your BYO modem prior to your connection date to ensure the power light comes on. If you have asked for Contact to provide a modem, as long as there are no courier delays, it should arrive before your connection date.

 

For ADSL/VDSL connections:

In most cases, the connection is done remotely. If a technician needs to visit, we’ll let you know.

Once it’s done, we’ll send you a confirmation email. Then you’ll need to set up your modem. If you need a hand, look for instruction manuals for most modems here.

 

How does the consent process work for fibre?

Here’s a guide for when you need to gain consent for fibre and what type:

  • If you are living in a rental property, written consent is needed from your landlord.
  • If your property is in a right of way (ROW) or shared driveway, you may need to gain written consent from your neighbour(s) - the technician will tell you if this is needed during their initial visit.
  • For multi-dwelling units (MDU) such as apartments or flats, the building owner or body corporate will need to give their consent.
  • Note, for any properties that have been subdivided, each one must be on a separate title – your Local Fibre Company (LFC) may ask for this. (i.e,, the subdivision must have all the necessary legal sign off.)

For more information, visit your Local Fibre Company’s website:

 

If I already have broadband with an existing provider, will there be any down time between them ending my service and Contact beginning my new one?

There may be a small amount of down time while the technician is in the process of switching your fibre over to Contact (for example while the ONT is being configured or while you are connecting your modem). This should only take 15 minutes.

 

Will a technician need to visit / will I need to be at home when this happens?

Unless you’re setting up a new fibre broadband connection, then probably not. Most connections happen remotely, however in some circumstances a technician will need to visit the property. They’ll contact you to arrange a date for the installation. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number.

 

Can I reschedule my connection date?

If your connection date is more than two days away we can look at rescheduling this for you, no problem. We’ll just need to check if there is a tech available to do the work.

 

Do I need to call and cancel with my existing provider or does Contact do that for me? 

If you have requested to transfer your existing services over to Contact, there's no need to contact your current provider. They will automatically be notified once we have requested to transfer your services.

We do recommend checking in with your current provider prior to requesting to transfer your services to ensure you are not locked into a contract and/or you are made aware of any associated cancellation charges.

 

When is a job considered ‘complex’ and extra charges may apply?

There are a number of reasons an installation could be considered complex, particularly if you’re getting fibre installed for the first time. For example, the installer can’t use the existing underground pipes or overhead lines, so they may need to dig a new trench. If you’re in a multi dwelling, perhaps your building’s construction will make the install tricky. Or in some cases, further groundwork beyond your boundary may need to be finished first. Occasionally this may take several days to finish.

All LFC’s will install a certain amount of fibre to your house for free (200 metres in most areas), however if more complex work is needed, the installer will discuss any impacts or additional costs with you before starting work. You can choose to go ahead as planned or simply let us know if you want to cancel.

Do I need my own modem or do Contact supply them?

We offer both options. Bringing your own modem (“BYO”) is a good idea as you can get connected faster than waiting for a Contact one to be delivered. Check here to see which BYO modems are compatible.

If you don’t want to BYO  modem, no problem, we can provide one for you. A $14.99 postage and handling cost applies.

Please note, we're unable to offer a VOIP (phone) connection with a BYO modem. If you’re after VOIP, please choose the Contact provided modem option when you sign up for broadband.

 

Setting up your Contact provided modem

For help setting up your modem:

  • Here’s a quick set up guide for our TP-Link Deco X55 modem. For a fuller version, click here.
  • Here's the User Guide for our Netcom modems
  • Here's the User Guide for our Huawei modem

 

Is there anything I need to know about where to place the modem when I set it up?

Yes, your modem definitely needs a little TLC. It’s important to put it in the right place for optimal operation. (i.e., think buffering/drop out internet issues if you choose the wrong spot.) These are some places to avoid putting your modem:

  • Spots with direct sunlight or hot areas
  • Liquid or moisture (keep the coffee cups at arms’ length). To clean the modem, wipe it with a slightly damp cloth
  • Any sort of cover, enclosed spaces like drawers or boxes or behind furniture
  • Tinkering – disassembling your modem in any way is not a good idea

 

How can I increase Wi-Fi coverage if I want to?

We know that some customers may need extra Wi-Fi coverage in their homes to make sure they have the best experience when using the internet. For example, large homes with rooms a long way from the primary modem may need extra units for an extra boost. Certain building materials in your home can cause issues for Wi-Fi too so additional units may be needed to combat this.

These can be purchased for the amounts below which will be added to your Contact account. Simply do that here.

Number of units Price (Incl GST, postage and handling) 
 1  $160
 2  $325
 3  $475

If you have one of our existing TP-Link (Deco) modems already, then extra units are preconfigured to plug in and go. Just put them in poorer quality areas of your house, and you’re away.

For customers with a different modem or starting afresh with no modem, you’ll need to buy at least two units if want the benefits of better Wi-Fi coverage in your house. This is because your current one may not be compatible.

For a more extensive run down on how these units can help, click here.

Can I upgrade to Fibre broadband when I switch to Contact?

Yes (if it’s available in your area). If you want to upgrade to fibre, it’s best to sign up to Contact now with the service you are currently using (e.g. VDSL/ADSL) and we’ll start the upgrade from there. That way you're online now rather than waiting for your LFC to come and do the installation.

 

Can I upgrade if I’m already with Contact?

Yes, if fibre broadband is available in your area, sure thing! Give us a call on 0800 641 502 and we’ll organise the upgrade/speed change.

TIP: If you’re already with another broadband provider, we’ll need to know the account number you have with them, so please have this handy when you sign up.

 

Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science.

Broadband speeds can vary and it’s important to know what to look out for. Things that slow things down might include:

  • Where your modem is placed in your house, for example if there are lots of walls between you and your modem. The distance from your house to your local exchange could also affect speeds.
  • How many people are on your network at the same time.
  • The type and location of content you are accessing, content from international servers could be slower to access.
  • The time of day could affect it with how busy the network is.
  • The capability of the devices you are using to connect to the network. Do they have the software and hardware capable of accessing Max Speeds? The speed capacity of the devices you are connecting with may be a limitation for example.
  • Environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours’ WiFi connection.
  • Connecting devices directly to your modem via high-speed Ethernet wiring instead of using WiFi will get you the most reliable connection and faster speeds.

 

How to check your broadband speed

The best way to do an accurate speed test is by completing a quick speed test. We recommend using www.speedtest.net and make sure you are using “Devoli” as the selected server to get the most accurate result. You will need to have your device plugged in via the ethernet cable (which came with your modem).

 

My internet is slow, what can I do?

Check our troubleshooting page.

Can I add a landline service?

Yes, you can add our homeline service from just $10 a month for unlimited national calls not including mobile. Give us a call on 0800 641 502 and we can set this up for you.

Can I keep my current home phone number?

No worries! All you need is a phone with a telepermit sticker (shown below) which you plug into your modem to access our homeline service using Voice over Internet Protocol (VoIP) service.
 
Keep your home phone number with your fibre broadband. NZ broadband made easy!
 

Optional add-ons for your phone line

  • Top 10 international calling package – 100 hours per month to fixed landlines only, in Australia, UK, USA, Canada, Ireland, South Africa, South Korea, India, Hong Kong and China – $10.00 per month. (Please note this is for landline to landline calls only, standard rates apply for mobiles, please refer to rates below.)
  • NZ mobile 100 calling package – 100 minutes to NZ mobile phone numbers – $5.00 per month
  • NZ mobile 200 calling package – 200 minutes to NZ mobile phone numbers – $10.00 per month

 

What are the rates for Local and International Calls?

Standard Local Rates are shown below.  View our International rates.

Standard Local Rates
Type Charge (per min)
Directory $0.55
Fixed $0.00
IntDirectory $0.55
Internet $0.00
Local $0.00
Mobile $0.17
MsgExchange $0.00
Service Call $0.00
TollFree $0.00
TollFree Mobile $0.00

What is VoIP?

VoIP or Voice over Internet Protocol is simply a way of using the internet for the transmission of voice calls. You can operate VoIP and related services with any modern home phone. 

I don’t want a homeline anymore – can I discontinue the service? 

Yes. We offer a product called Naked Broadband – it means you’ll no longer have a homeline. If you used to have a home phone, it will stop working on a Naked Broadband package and you will not be able to use it to call anyone including 111 emergency services from this phone. We strongly recommend that you consider keeping a back-up device, such as a charged mobile phone, for emergencies.

If you have a monitored or medical alarm please contact your alarm provider to ensure the alarm will continue to work with a VoIP phone connection. 

How do I set up and check my voicemail?

From your phone, simply dial *55. After listening to any new messages you may have, you can press ‘0’ to access your greetings settings.

Can you add my number to the next phone book?

Yes, we can arrange this. Please call us on 0800 641 502 and tell us what your account number is and how you’d like your name to appear in the phone book.

Can you delete my number from the next phone book?

Yes (provided the entry was added by Contact). Please call us on 0800 641 502 and we can arrange this. If your number was added by an old provider, you will need to contact them to have it removed.

What our customers are saying

The Service and rewards that come from being a customer of Contact Love the TV ads have to watch and loved the add before the dog" ad. Service with my accounts and timeliness to pay . Love being with you Have a good day to whomever this reaches. more

Diane Jun 2022

The Service and rewards that come from being a customer of Contact Love the TV ads have to watch and loved the add before the dog" ad. Service with my accounts and timeliness to pay . Love being with you Have a good day to whomever this reaches.

Diane

Jun 2022

I have always found Contact and Empower before the name change, is probably the cheapest power company. The discount for emailed bills and smooth pay is great. I also love the 30 cents off a liter every month wonderful especially now with the cost of fuel. more

Marna Jun 2022

I have always found Contact and Empower before the name change, is probably the cheapest power company. The discount for emailed bills and smooth pay is great. I also love the 30 cents off a liter every month wonderful especially now with the cost of fuel.

Marna

Jun 2022

My previous provider disconnected the broadband earlier than expected. I was in the process of changing over to Contact. I called Contact to get me connected asap and true to their word, I was connected within 90 mins of my call. Excellent customer service! Thank you and keep up the good work. more

Raewyn May 2022

My previous provider disconnected the broadband earlier than expected. I was in the process of changing over to Contact. I called Contact to get me connected asap and true to their word, I was connected within 90 mins of my call. Excellent customer service! Thank you and keep up the good work.

Raewyn

May 2022

it has been an easy transition. Further, my 99yr old mother has been with you for more than a year with few issues, quickly resolved by good help desk staff more

Paul Apr 2022

it has been an easy transition. Further, my 99yr old mother has been with you for more than a year with few issues, quickly resolved by good help desk staff

Paul

Apr 2022

I was so happy to hear about the fourth trimester offer and be fortunate enough to receive the free power for 3 months. It's very timely as we have been enjoying a long hot summer but it's been necessary to run the aircon frequently, and with all the extra laundry that comes with a new baby it's good to know we don't have to worry about getting huge power bills during this period. Thanks for being awesome and cutting new parents break! more

Michael Mar 2022

I was so happy to hear about the fourth trimester offer and be fortunate enough to receive the free power for 3 months. It's very timely as we have been enjoying a long hot summer but it's been necessary to run the aircon frequently, and with all the extra laundry that comes with a new baby it's good to know we don't have to worry about getting huge power bills during this period. Thanks for being awesome and cutting new parents break!

Michael

Mar 2022

My neighbour is with a competitor of yours. The only way he can keep up with his useage is by reading the outside meter. I find signed up with my account gives me everything I need to know by logging in. With DD 17th of each month, it is an easy transaction more

Ian Mar 2022

My neighbour is with a competitor of yours. The only way he can keep up with his useage is by reading the outside meter. I find signed up with my account gives me everything I need to know by logging in. With DD 17th of each month, it is an easy transaction

Ian

Mar 2022

The reply I got was very comprehensive. They even went above and beyond to suggest I use the low user account instead! more

Caitlin Feb 2022

The reply I got was very comprehensive. They even went above and beyond to suggest I use the low user account instead!

Caitlin

Feb 2022

The information supplied was very helpful & the amount of information received far exceeded my expectations as far as a response was concerned. more

Kim Feb 2022

The information supplied was very helpful & the amount of information received far exceeded my expectations as far as a response was concerned.

Kim

Feb 2022

As a power provider , Contact are very quick to help and communicate with their customers. I think your prices are competitive and are willing to help customers figure out what plan is best for them. I can't recommend a friend and get $100 as all my friends are with Contact already - very smart friends. I've already done the work. more

Lorraine Dec 2021

As a power provider , Contact are very quick to help and communicate with their customers. I think your prices are competitive and are willing to help customers figure out what plan is best for them. I can't recommend a friend and get $100 as all my friends are with Contact already - very smart friends. I've already done the work.

Lorraine

Dec 2021

My most recent experience with Contact was excellent and staff were more than happy to offer prompt assistance. more

Don Dec 2021

My most recent experience with Contact was excellent and staff were more than happy to offer prompt assistance.

Don

Dec 2021

The lady that answered and helped me through my query was very professional and friendly. She took time to listen and was able to solve what I was concerned about. She made me feel satisfied at the end of our conversation. Thank you for your great service to the community! more

Tulua Dec 2021

The lady that answered and helped me through my query was very professional and friendly. She took time to listen and was able to solve what I was concerned about. She made me feel satisfied at the end of our conversation. Thank you for your great service to the community!

Tulua

Dec 2021

The staff is very nice.I told him I am not very good at English and he spoke very slowly and clearly to help me to understand well more

Rong Nov 2021

The staff is very nice.I told him I am not very good at English and he spoke very slowly and clearly to help me to understand well

Rong

Nov 2021

Internet connection took as long as you said it would and it's operating. Job done more

Kiel Nov 2021

Internet connection took as long as you said it would and it's operating. Job done

Kiel

Nov 2021

I have been with Contact now for some time and value being able to talk to a human being when I have queries. If I email I get prompt responses and clear messages back. I have recommended you to others because I feel confident that their interests will be met. more

Francis Oct 2021

I have been with Contact now for some time and value being able to talk to a human being when I have queries. If I email I get prompt responses and clear messages back. I have recommended you to others because I feel confident that their interests will be met.

Francis

Oct 2021

Because your prices are competitive and the change over was very straightforward more

Sarah Sep 2021

Because your prices are competitive and the change over was very straightforward

Sarah

Sep 2021

Putting our energy where it matters

Rainbow tick

We're extremely proud to have been certified with the Rainbow Tick. We are committed to creating a culture where we have engaged and happy people who feel comfortable and safe bringing their whole selves to work.

Most diverse company

Contact Energy was named as the top-ranked company on the 2017 global Thomson Reuters Diversity & Inclusion Index out of 6,000 companies.

Best Established Energy Brand

Winner of this prestigious international award for 2019 for our work on developing, implementing and living a truly authentic and customer-centric brand.

We care about New Zealand

As a sustainable energy company we’re invested in New Zealand’s environmental, social and economic wellbeing. Over 80% of our generation is from renewable sources, we’ve reduced our emissions by 59% since 2012 and we’ve planted over 25,000 native plants in the last year.

Group 237 Created with Sketch.

Do it online

Quickest way to sign up. Takes about 5 minutes.
Group 232 Created with Sketch.

Call us

Takes longer. You can call us on the number below.

More info here.