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Moving house

We can’t help you pack, but we can get your power, gas and broadband sorted for your new place, easy as.

Move homes easier with these quick tips

We've helped a lot of customers through the moving process over the years, so we have an idea of what does and doesn't help.

Got a question about moving?

Although we can't help you pack, we can make it easy to get the electricity and gas sorted at your new place. Visit our Moving house FAQs section to learn more.

Read the FAQs

Our recommended plans

Moving with us is quick and easy. Plus whether you’re a new or existing Contact customer, you can sign up to one of these great offers for your power, gas and broadband.

Broadband Bundle

Monthly Discount

Up to 20%

discount on your bill

No fixed term

No break up fees

Bundle Broadband + Electricity + Gas and you’ll get $30 off the standard monthly cost of broadband. That’s just $59.99/mth (incl. GST) for Fast Fibre, VDSL and ADSL connections.

Bundle Broadband + Electricity and you’ll get $25 off the standard monthly cost of broadband. That’s just $64.99/mth (incl. GST) for Fast Fibre, VDSL and ADSL connections.

No fixed term contract
No break fees
Free modem and shipping
Unlimited data

With this plan, you can also get up to 20% discount on your monthly energy bill:

18% prompt payment discount when you pay on time

Dual Energy 2% discount if you are a DualEnergy™ customer

Already a Contact customer? To take advantage of this great offer, you need to be on an open term energy plan and change to the Broadband Bundle plan below.

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Important things to know

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Fuel Rewards Plus

Monthly Discount

Up to 22%

discount on your bill

Fixed term

Fixed rates till 31 Mar 2021

With Fuel Rewards Plus you’ll get 30 cents off per litre of fuel once every month* with AA Smartfuel, plus you’ll have the certainty of fixed energy rates until 31 March 2021 – that’s a no brainer!

With this plan you can get up to 22% discount on your monthly energy bill:

PPD 18% prompt payment discount when you pay on time

Dual Energy 2% discount if you are a DualEnergy™ customer

Email 1% discount when you receive bills and correspondence by email

1% direct debit discount (excl. credit/debit cards)

Available for electricity and DualEnergy™ (excl. LPG) customers only.

*Discounts can be redeemed on a single fill of up to 50 litres.

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Important things to know

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Month Off

Monthly Discount

Up to 20%

discount on your bill

Fixed term

Fixed rates until 31 Mar 2020

Sign up your electricity to our Month Off plan, fixed to 31 March 2020, and you’ll get a whole month of your energy for free. That’s right, choose any month and we’ll wipe your energy charges – every last kilowatt. And your broadband charges too if you have broadband with us. It doesn’t end there, this offer includes natural gas, but if you're a 45kg LPG bottle customer you'll get one free fill, so you don’t miss out. What you do with that ‘month off’ is up to you.

With this plan, you can get up to 20% discount on your monthly energy bill:

18% prompt payment discount when you pay on time

2% discount if you are a DualEnergy™ customer

Available for electricity, natural gas and DualEnergy™ customers only (excl. Distributed Generation customers).

When you’re ready to redeem your free month of energy just sign in to your online account or download our handy Contact app.

If you’re on weekly billing, you’ll have four opportunities to use a Week Off. On fortnightly billing you’ll get two Fortnights Off.

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Important things to know

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Important things to know

You must use your bill discount before the due date of your current bill for it to be applied. You can’t use a Bill Discount while there are overdue charges on your account. If you’re on SmoothPay/ControlPay, the Bill Discount will only cover current charges.
Overdue charges, and any non-regular service fees, like a bond or an on-site service visit fee, or if you have phone charges, you will still need to pay for those things by the due date.
If you're a bottled LPG customer you'll get a credit for one 45kg LPG cylinder, which isn’t transferable for cash and excludes customers who solely use bottled LPG for cooking.
If you’re a direct debit customer you’ll need to use your Month Off discount before the due date of that bill, which is when your direct debit is scheduled to be taken. Upon receiving your bill, you’ll have 3 days on a weekly or fortnightly bill and 14 days on a monthly bill to use it.
If your billing frequency is changed and you have already used a Bill Discount, any unused Bill Discounts will be forfeited.
You must meet the eligibility criteria as at the end of your billing period to qualify for the DualEnergy™ discount. There are no discounts for LPG.
On the plan, prices stay the same for the term of the plan unless there are changes to taxes or levies, or if the information Contact has relied on to set your prices is incorrect.
If you breach the agreement with us by ending the Plan early, an early termination fee of $150 per installation control point (ICP) will apply and any unused Bill Discount will be forfeited. We may waive this at our sole discretion.
Month Off plan is not available to PrePay customers.
Subject to a satisfactory credit check.
Need more information? Read our Month Off Plan FAQs page.
Month Off plan is not available to PrePay customers and Distributed Generation customers.

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If the broadband service you've selected is not available in your area a Contact Energy support person will be in touch to help you make the right selection.

Broadband prices include GST. Energy rates exclude GST and are before any available discounts.

Rates are based on the plan you selected (or our Freedom plan if you haven’t chosen one yet.) Electricity rates are based on the information available for your property, and gas rates are the most common in your region. (If your property has unmetered load, additional charges will apply.)

Please note not all properties have gas and/or broadband available. Also, we’ll confirm your actual rates once we have all the details.

The estimate includes GST and is based on some assumptions. It includes any additional services you have selected, except for bottled gas which is not included in the estimated monthly cost.

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Unfortunately we’re unable to estimate broadband rates for this address. Please call 0800 800 800.
If the broadband service you've selected is not available in your area a Contact Energy support person will be in touch to help you make the right selection.

Broadband prices include GST. Energy rates exclude GST and are before any available discounts.

Please note not all properties have gas and/or broadband available. Also, we’ll confirm your actual rates once we have all the details.

Sorry we cannot find the rates for this address. Please, give us a call on 0800 80 9000 and one of our agents will be able to assist you.

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Moving house

Move homes easier with these quick tips

Got a question about moving?

Our recommended plans

Broadband Bundle

Broadband Bundle

Important things to know

Fuel Rewards Plus

Fuel Rewards Plus

*Discounts can be redeemed on a single fill of up to 50 litres.

Important things to know

Month Off

Month Off

Important things to know

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