If your whole area loses power:
If your place is the only one without power:
What to do in an electrical accident:
If you smell gas around an appliance:
Turn it off immediately and call a Registered Craftsman. (Search ‘gasfitters’ online.)
If you can still smell gas a few minutes after turning off the appliance:
If you smell gas in the street:
For emergencies, call 111. Alternatively, call your gas network operator, our Customer Service Team on 0800 224 424, or the gas numbers listed in the Yellow Pages listed under "Emergency Services".
For instant protection against electric shock, use an RCD (Residual Current Device) or an isolating transformer for portable electrical appliances like power tools, concrete mixers or electric mowers.
A surge protector will stop damage from electrical spikes or surges. Great for:
Do you run a number of household appliances at the same time? If so, you might be overloading. Overloading isn't safe for you or the people who work on the network, and it's a potential fire risk. Who to call if there is an electrical fault.
If you turn on all heaters, a clothes dryer, oven, use hot water and use all electric appliances, you risk blowing your house-fuse and having a power cut. A typical household can run up to 14 kilowatts (kW) of appliances, or 60Amps, at one time. Here is a guide to help you:
Signs you may be overloading:
Meters and the equipment around them can be dangerous so always follow these rules to stay safe.
Gas is a great form of energy for homes – make the most of it by using it safely. Learn more about LPG health and safety from our LPG Safety Data Sheet (SDS).
Please take extra care and teach your children some simple safety rules, because the littlest ones in your family are the most vulnerable to carbon monoxide gases.
We’ll always run a safety check on your 45kg cylinders when we come and swap empty cylinders for full ones, but here are some important safety tips you should follow for large and small LPG cylinders.
There are a number of built in safety features in LPG fuel tanks:
The filler hose is designed to detach safely from the dispenser, through a breakaway coupling in the hose detaching and sealing. The coupling is located at either the top, or at the base of the dispenser. If you do drive off: