TP-Link modems (HX510, VX230v or X55s)

The best place to get help is in your TP-Link apps.

• For Android, download the Aginet app or Deco app
• For Apple, download the Aginet app or Deco app

Our older modems

Follow this troubleshooting guide:

1. Are you new to Contact broadband? 

No – you’ve been with us for a while. Go to question 3.  

Yes – you’re setting up broadband for the first time. Go to question 2.

2. Have you received an email from us confirming that your connection is ready to go? 

Yes – Go to question 3.  

No – We’ll send you an email when your order has been completed and your connection is ready. If it’s been 24 hours since your scheduled connection, call 0800 401 373.

3. What do the lights on my ONT mean.

If you have a Red LOS or optical light on your ONT please call us on 0800 641 502 as this indicates a fault with the service.

For the other lights based on the model of ONT you have please go to https://www.chorus.co.nz/help/ont.

4. Check for planned / unplanned faults with your local network 

If you think there might be a fault in your area, it's best to check with your local company.

Fibre

• Chorus outages map
• Tuatahi First Fibre
• Enable faults
• North Power faults

ADSL/VDSL

• Chorus outages map

5. Manually set up your modem

Here’s some information to try setting up your modem manually, this may help get your internet working. 

• For VDSL/ADSL connections
• For Fibre connections

6. Get in touch, if you're still having problems

You can call us on 0800 641 502.