Welcome! We’d love you to join us

Navigating broadband plans and modems can take a bit of time and thinking. That's why you might find our switching guide handy for you to choose the best broadband setup for you, plus other tips for joining Contact for broadband.

Step 1  

Understand if your current broadband is fit for purpose

Take a moment to know where you’re currently at with your broadband. 

Is your current plan enough for your everyday needs?

If you work from home, enjoy booting up your console to play some games, or simply can’t stand buffering, you may require higher speeds. Broadband Compare has a handy tool to help you figure out what internet speed you need: What Internet Speed Do I Need?

What Contact plan looks right for you? 

See which Contact plan sounds like a match for you. 

Check your modem situation

You may need to know the answer to questions such as: Do you own a modem? Do you need to rent or buy one? Is your modem compatible with your new provider? Find out if your modem is compatible and other modem FAQs.

Once you have assessed the status of your broadband situation, you are good to go…on to the next step!

Step 2

Check out your options

Head to our join page, type in your address and have a look at the connection types available at your property. Note you will need to bundle your broadband with electricity so make sure you know what electricity plan is the best fit for you too!

Step 3

Time to join

If you are switching to Contact, please have your account number and name from your current broadband provider handy. This is so that we can get in touch with them and take over the connection seamlessly (for all connections excluding wireless). 

Select your broadband plan

• Max Fibre – high speed solution, designed for large homes with multiple devices, heavy internet users or online gaming fanatics
• Fast Fibre – a reliable mid speed solution, perfect for small to large households with moderate internet usage
• Wireless Unlimited – a more flexible option for areas where fibre isn’t available or for those who move properties frequently
• Wireless 300GB – a flexible option for those who don’t need unlimited data

Fibre is recommended if this connection type is available at your home. To understand more about finding the perfect connection for your home, check out the broadband breakdown on our website. 

If you do not have fibre and want it installed to jump on a fibre plan, let us know in the online sign-up journey or call us and we can arrange installation at your property (if available). 

Enter your details 

Don't forget to tick the box if you'd like to receive occasional special offers and promotions from us.

Note: if you want a phoneline, select the box in this section. You’ll have to rent or buy a Contact modem if you want to add landline to your bundle, and you must be on fibre or DSL to get this service. 

Do you need a modem?

You can rent or buy a modem from us if you need, but if you want to use your own modem, you’ll need to check if it's compatible.

If you’re buying or renting a modem, it will be shipped around 4-5 business days before your connection is due to be turned on. A tracking number will be emailed to you. 

Note: you can buy additional modems to increase your network coverage if needed, get the information you need from this guide to mastering your modem.

Choose how to pay

• Ways to pay: You can use your card (fees apply), direct debit, or Account2Account. 
• Frequency: Broadband is billed monthly and appears in the same bill as your electricity.
• Payment plans: SmoothPay lets you evenly pay your bills across the whole year. Payments on this plan must be paid by direct debit, and you can choose to pay monthly, fortnightly, or weekly for this plan. 
• Broadband billing: Your broadband charges will appear on your energy bill, but because broadband is billed in advance and may start on a different date to electricity, your first bill will include a full month in advance and may include a partial charge (for days already used). Broadband charges start from the day after you’re connected. Future bills will show a full month’s charge.

Note: The electricity and broadband bundle is not currently available on Prepay. If you already have electricity with us, your broadband will be on the same invoice as your electricity, so no need to worry about this step! 

Everything filled in? Read and accept the T&Cs, click “Join Contact” and that’s it - you’re done!

Step 4

Check your inbox

You’ll know you’re all signed up with Contact when you receive a welcome email with your confirmed start date and T&Cs. You will also get an email inviting you to sign up to Contact’s mobile app where you can track your usage, pay your bills, view your account balances, manage your plan and much more.

You can also change your start date any time before your connection is due to begin, just give us a heads up by contacting us. 

You’re all done! Sit back and let us get your broadband set up for you. Thanks for joining the Contact whānau.